Amber Sumaylo
Tracy
Summary
Dynamic and dependable professional with exceptional communication, time management, and teamwork skills. Proven ability to thrive in high-volume, fast-paced environments while quickly learning new tasks and adapting to changing situations. Committed to delivering outstanding hospitality and support, with a focus on professional development and personal growth. Open to relocation and ready to embrace new challenges to contribute effectively to team success.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist I
CarMax
Pleasanton, CA
02.2022 - 02.2025
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Answered multi-line phones and communicated with customers and business partners.
- Processed vehicle sale documents, handled appraisals, reconciled accounts, and supported dealers.
- Guided customers through the purchase, finance, and trade-in process, ensuring a seamless, honest experience
Back of House Team Member
Chick-fil-A
Manteca, CA
09.2021 - 01.2022
- Prepared and presented food items while maintaining cleanliness and OSHA compliance.
- Assembled food orders quickly and accurately to ensure customer satisfaction.
- Foster a positive and collaborative team environment.
- Communicate effectively with both Back of House and Front of house staff
- Address issues promptly and facilitate open communication
- Implement and communicate changes to enhance efficiency and quality of service and product
Food Service Manager
MOD Pizza
San Ramon, CA
07.2018 - 09.2021
- Set and sustain the tone of the shift, keeping the energy high.
- Ensured compliance with safety and sanitation policies.
- Mentoring, training, hiring, and scheduling the team while fostering a positive, inclusive culture.
- Opening/closing the store, managing floor operations, and ensuring top-notch customer service.
- Manage shift duties checklists and address/escalate any equipment malfunctions
- Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
Front of House Team Member
Chick-fil-A
Stockton, CA
06.2020 - 10.2020
- Greeted guests and maintained supply levels in a fast-paced environment.
- Handled cash register and POS systems for accurate customer orders.
- Provide prompt and friendly service to customers using the drive-thru, including accurate order processing and timely delivery.
- Address and resolve customer concerns promptly and professionally, seeking assistance from management when needed.
- Manage customer traffic during busy periods, guiding them to the appropriate service points and maintaining an organized flow.
- Collaborate with Back of House staff to ensure accurate and complete orders, reducing errors and enhancing customer satisfaction.
Team Lead Sales Associate
Hibbett Sports
Tracy, CA
10.2018 - 07.2019
- Met sales goals, trained team members, and maintained accurate sales records in Excel.
- Monitored team performance and supported customer loyalty initiatives.
- Actively mentor and train sales associates on product knowledge, sales techniques, and customer service standards.
- Provide high-quality service, assist customers in locating merchandise, and handle high-volume traffic during peak periods.
- Work with the store manager to implement action plans that achieve daily, weekly, and monthly sales goals.
Education
High School Diploma -
Tracy High School
Tracy, CA05.2018
Certified Nursing Assistant -
Modesto Junior College
Modesto, CA 04.2026
Skills
- Accountability
- Attention to detail
- Time Management
- Customer service
- Document management
- Phone etiquette
- Hospitality
- Adaptability
- Conflict Management
Clinical Hours
160 Clinical Hours - Oakdale Nursing and Rehabilitation Center
Timeline
Customer Service Specialist I
CarMax
02.2022 - 02.2025
Back of House Team Member
Chick-fil-A
09.2021 - 01.2022
Front of House Team Member
Chick-fil-A
06.2020 - 10.2020
Team Lead Sales Associate
Hibbett Sports
10.2018 - 07.2019
Food Service Manager
MOD Pizza
07.2018 - 09.2021
High School Diploma -
Tracy High School
Certified Nursing Assistant -
Modesto Junior College