Peace Amaka Nwafor
Calgary,AB
Summary
Passionate, empathetic, client-focused customer service professional with 2 years of experience, dedicated to making a meaningful impact. Driven by high performance and goal achievement, with a deep commitment to fostering inclusive environments, and embracing diverse perspectives. Proficient at troubleshooting technology, managing multiple platforms, and providing an exceptional client experience.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Rogers communications
01.2023 - Current
- Delivered top-tier service while managing multiple client interactions
- Developed strong relationships with clients, building trust and loyalty.
- Utilized critical thinking skills to solve customer challenges creatively.
- Adapted to evolving processes and technologies, while maintaining service excellence.
- Assisted clients in navigating online resources while ensuring that internal processes were followed.
- Delivered concise, clear communication, resolving inquiries effectively.
- Showcased critical thinking, finding solutions for complex customer challenges.
- Demonstrated resilience, prioritizing tasks independently in high-pressure situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Higher National Diploma - Computer science
Nuhu Bamalli Polytechnic
11-2013
National Diploma - Computer science
Nuhu Bamalli Polytechnique
09-2010
Skills
- Technical aptitude
- Troubleshooting skills
- Digital literacy
- Verbal communication
- Written communication
- Resilience
- Prioritization
- Growth mindset
- Continuous learning
- Relationship building
- Client connection
- Adaptability
- Curiosity
- Accountability
- Critical thinking
- Creative problem-solving
- Multi-platform navigation
- Self-serve tools
- Inbound call management
Languages
English
Professional
French
Limited
Timeline
Customer Service Specialist
Rogers communications
01.2023 - Current
Higher National Diploma - Computer science
Nuhu Bamalli Polytechnic
National Diploma - Computer science
Nuhu Bamalli Polytechnique
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