Amber Schultz
Fort Irwin
Summary
Organized, dedicated and ambitious. Striving for guaranteed customer satisfaction with each interaction. Enthusiastic and fast worker, adapting to any environment. Capable of multi-tasking while utilizing various tools in order to fulfill job needs and sustain impeccable attention to detail.
Overview
2027
2027
years of professional experience
Work History
Store Associate
Defense Commissary Agency
12.2025 - Current
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Performed daily cash reconciliations to determine accuracy of financial reports.
Specialist
American Red Cross – Service to the Armed Forces
2023 - 2025
- Assisting service members and their families in a time of need. Effectively used probing questions and compassion to understand a clients need and form a plan of action. Maintained a cool, calm and collected tone during calls with great urgency as well as suicide prevention calls. Displayed empathy to distraught families or service members during their crisis. Diligently worked with medical staff and outside parties to understand a client’s emergency. Composed emergency communication messages and relayed to the appropriate chain of command. Experience with various Microsoft products; Office, Excel, and Teams. Coordinated with colleagues to come to a solution with difficult clients. Successfully managed clients on a case-by-case basis in a timely manner. Maintained high standing within the department.
Internet Repair
Spectrum
08.2022 - 02.2023
- Assisted customers with concerns regarding account. Used critical thinking to identify a customer’s problem and come to a resolution. Capable of maintaining positive attitude and using de-escalation methods to address customers.
Merchandise Processor
Best Buy
01.2020 - 08.2022
- Inspecting incoming and outgoing shipments to verify accuracy and prevent errors. Wrapped pallets in shrink wrap prior to loading. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Alternated goods in inventory. Assembled orders and packed items for shipment, conveying orders to shipping docks. Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
Diploma -
Fairdale High School
Fairdale, KY05-2014
Skills
- Delivery management
- Customer relations
- Stocking and replenishing
- Critical thinking
- Responsible
- Microsoft Office
- Good telephone etiquette
- Data management
- Auditing
- Multi-tasking
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Numeric accuracy
- Cash handling expertise
Interests
Literature, Environmental conservation, Art, Yoga, Hiking, Travelling
Timeline
Store Associate
Defense Commissary Agency
12.2025 - Current
Internet Repair
Spectrum
08.2022 - 02.2023
Merchandise Processor
Best Buy
01.2020 - 08.2022
Specialist
American Red Cross – Service to the Armed Forces
2023 - 2025
Diploma -
Fairdale High School