Karan Shah
Summary
Currently enrolled in a Supply Chain Management - Global field. Possessing strong organizational and multitasking skills. Reliable, top-notch store associate with outstanding customer service skills and relationship-building strengths. In-depth understanding of e-commerce operations and basic knowledge in the logistics industry. Coordinating with dispatching carriers to schedule pickups and deliveries. Positive demeanor, dynamic and goal-oriented with exemplary passion for thriving client and customer relationships, growing the business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
E-Commerce Store Associate
Walmart Inc.
10.2022 - Current
- Adhering to safety and compliance with enhancing and maintaining store metrics
- Order fulfillment with ensuring correct quantity and quality
- Ensuring accurate tracking of orders status of customers and resolving issues.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales, NPS and customer satisfaction through personalized servicing.
- Received returns of damaged and incorrect orders to process replacements.
IELTS Tutor
V4U Global
10.2021 - 08.2022
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Business Development Associate
John Bros Financial Services
05.2021 - 06.2022
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Reviewed client concerns and recommended appropriate changes to supervisors.
Education
Post Graduate - Supply Chain Management - Global
Georgian@ILAC College
04.2024
Post Graduate - Project Management
Georgian@ILAC College
04.2023
Post Graduate Diploma in Management - Finance And Marketing
International Institute of Management Studies
Pune, IN05.2021
Bachelor in Engineering - Mechanical Engineering
ITM Universe
Vadodara, IN06.2018
Skills
- Great communication skills
- Daily store activities
- Exceptional customer service
- Excellent people skills
- Delivery management
- Interpersonal Communication
- MS Word, MS PowerPoint Proficiency
- Problem-solving skills
- Supply chain knowledge
- Outstanding time management skills
Accomplishments
- Recognized as Associate of the week during January 2023 for delivering exceptional customer satisfaction.
- Recognized by the Store Manager as Associate of the month for June 2023, for going above and beyond in store operations, customer service and retention.
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Leadership: Practical Skills
- Fundamentals of Enterprise Resource Planning
- Managing Logistics
- Inventory Management Foundations
Timeline
E-Commerce Store Associate
Walmart Inc.
10.2022 - Current
IELTS Tutor
V4U Global
10.2021 - 08.2022
Business Development Associate
John Bros Financial Services
05.2021 - 06.2022
Post Graduate - Supply Chain Management - Global
Georgian@ILAC College
Post Graduate - Project Management
Georgian@ILAC College
Post Graduate Diploma in Management - Finance And Marketing
International Institute of Management Studies
Bachelor in Engineering - Mechanical Engineering
ITM Universe
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