Amber Roxborough
Oshawa,ON
Summary
Hard working, trustworthy and dedicated with 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Jugo Juice
11.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Home Childcare Provider
Myself
01.2000 - Current
- Maintained clean and organized living and play areas to promote child health and safety.
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Developed engaging activities to help children learn and grow.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Served as a positive role model for children in my care by exhibiting patience, kindness, and a strong work ethic on a daily basis.
Line Cook
Boston Pizza
07.2021 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
Lawn Maintenance Laborer and Cleaner
MNM Property Maintenance And Handyman Services
06.2017 - 10.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained clean work areas by removing debris, leaves, and branches from client properties.
- Enhanced property appearance through regular mowing, edging, and trimming of lawns.
- Developed strong relationships with clients through clear communication of services provided and project timelines.
- Operated landscaping equipment with focus on safety and machine longevity.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Superintendent
Sleep Inn Oshawa
01.2018 - 12.2020
- Rent Collections.
- Cleaning the property.
- Dealing with contractors.
- All tenants concerns and complaints.
Line Cook and Server
CFB Trenton
04.2004 - 08.2006
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cashier.
- Dishes.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
Education
Skills
- Food Services
- Customer Service
- Restaurant experience
- Communication skills
- Cashier
- Reliability and punctuality
- Patience and composure
- Honest and Dependable
- Reliable and Responsible
- Team Leadership
- Training and mentoring
Languages
English
Full Professional
Timeline
Customer Service Cashier
Jugo Juice
11.2023 - 05.2024
Line Cook
Boston Pizza
07.2021 - 09.2023
Superintendent
Sleep Inn Oshawa
01.2018 - 12.2020
Lawn Maintenance Laborer and Cleaner
MNM Property Maintenance And Handyman Services
06.2017 - 10.2021
Line Cook and Server
CFB Trenton
04.2004 - 08.2006
Home Childcare Provider
Myself
01.2000 - Current
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