Aziza Sharifi
Scarborough,ON
Summary
Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets. Seek an internship opportunity to expand skills and gain valuable real-world experience. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Family Business
03.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Flower Arranger
Sunflower-shop
03.2021 - 09.2021
- Prepared potted plants and bouquets based on customer requirements.
- Maintained fresh inventory by regularly inspecting and rotating stock, ensuring high-quality products for customers.
- Increased sales by providing exceptional customer service, recommending suitable flowers and design styles based on client preferences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Line Worker
93008712 Quebec INC
10.2016 - 09.2017
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
- Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.
- Supported quality control measures to meet compliance standards, conducting thorough checks.
Chef
Restaurant
01.2015 - 10.2016
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced guest satisfaction by introducing feedback system to gather insights and make informed improvements.
- Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
Education
High School Diploma -
City Adult Learning Centre
Toronto, ONAssociate of Science - Copping Therapy ( Dry And Wet )
Heath School Online
Associate of Applied Science - Pharmaceutical Technician
Pharmacy Manufacturing Technology
Oxford College, ON09-2024
Associate of Science - Chemistry
Toronto Metropolitan University
Toronto, None09-2022
Skills
- P>Problem-Solving
- P>Organization and Time Management
- P>Analytical and Critical Thinking
- P>Teamwork and Collaboration
- P>Multitasking Abilities
- P>Attention to Detail
- P>Design specifications
- P>Microsoft Skills
- Customer satisfaction
- Reliability and punctuality
- Cash handling
- Guest services
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- Merchandise restocking
- Customer relationship management (CRM)
- Data entry proficiency
- Retail merchandising
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Cultural awareness
- Problem-solving
- Customer assistance
- Honest and dependable
- Cleaning and sanitizing
- Active listening
- Cooperative attitude
- Creative thinking
- Relationship building
- Food safety and sanitation
- Cooking techniques
- Food quality
- Food presentation
- Hospitality service expertise
- Recipe creation
- Menu development
- Safe food handling
- Custom furniture design
- Artwork selection
- Expert color matching
- Computer-aided design
- Interior lighting design
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Machine operation
- Testing and troubleshooting
- GMP regulations adherence
- Production optimization
- Hazardous materials handling
- Quality control analysis
- GMP implementation
- Documentation preparation
- Inspection reporting
- Production methods
- Quality control guidelines
- Product inspection
- Data collection
- Equipment storage
- Quality control
- Clean room procedures
- Continuous improvement
- Data entry
- Equipment inspection
- Production scheduling
- Lean manufacturing techniques
- GMP management
- Equipment installation
- Safety operation procedures
- Product testing
- Operational sequence enhancement
- Workflow planning
- Data processing
- Process integration
- Process improvement
Education
Tehran, Iran ,Iran ,Toronto, ON,Toronto, ON,Toronto, ON
Personal Information
Title:
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Customer Service Cashier
Family Business
03.2022 - Current
Flower Arranger
Sunflower-shop
03.2021 - 09.2021
Line Worker
93008712 Quebec INC
10.2016 - 09.2017
Chef
Restaurant
01.2015 - 10.2016
High School Diploma -
City Adult Learning Centre
Associate of Science - Copping Therapy ( Dry And Wet )
Heath School Online
Associate of Applied Science - Pharmaceutical Technician
Pharmacy Manufacturing Technology
Associate of Science - Chemistry
Toronto Metropolitan University
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