Amber Lands
Harrisburg,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Credit and Collection Analyst
Liberty Utilities/Algonquin Power
06.2015 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Established relationships with customers to encourage payment of delinquent accounts.
- Researched billing errors and discrepancies to initiate corrective action.
Veterinary Assistant
Saline County Vet Clinic
01.2009 - 06.2015
- Kept detailed records of animal treatments and medications.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided customer support to clients, answering questions and addressing concerns.
- Educated clients on post-surgical care and nutrition.
Education
Some College (No Degree) - General Courses
Southern Illinois University Carbondale
Carbondale, ILHigh School Diploma -
Harrisburg High School
06.2000
Skills
- Coordination
- Microsoft Excel
- Credit Card Payment Processing
- System Implementation
- Typing Proficiency
- Microsoft Word
- Account Management
- Managing Multiple Tasks
- Quality Assurance Controls
- Proofreading
- Grammar
Additional Information
I was born and raised in the Harrisburg School District and I am still proud to call Harrisburg my home. I am active in the sports community, attending softball, volleyball, baseball and football events when I'm able. In my spare time, I enjoy taking my dog for hikes in the Shawnee National Forest, going to Cardinals baseball games, attending music concerts and traveling. I consider myself to be a team player with a great attitude and I thoroughly enjoy people.
Timeline
Customer Service Representative/Credit and Collection Analyst
Liberty Utilities/Algonquin Power
06.2015 - Current
Veterinary Assistant
Saline County Vet Clinic
01.2009 - 06.2015
High School Diploma -
Harrisburg High School
Some College (No Degree) - General Courses
Southern Illinois University Carbondale
Similar Profiles
Stephanie BoseStephanie Bose
Senior Director, Corporate Communications at Algonquin Power & Utilities Corp.Senior Director, Corporate Communications at Algonquin Power & Utilities Corp.
IBRAHIM GHAWANMEHIBRAHIM GHAWANMEH
Manager, Talent Experience & Insights at Liberty AlgonquinManager, Talent Experience & Insights at Liberty Algonquin
Joshua FrancisJoshua Francis
Technical Trainer at Liberty UtilitiesTechnical Trainer at Liberty Utilities