Amber Hatfield
Fredericton,NB
Summary
Reliable worker with excellent communication, time management, and customer service skills. A driven and detail-oriented individual with a desire to join a team and become a part of something bigger.
Overview
6
6
years of professional experience
Work History
Barista
Second Cup Coffee
02.2024 - 09.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cook and Cashier
Rhoda's flea market
09.2018 - Current
- Trained new cashiers in the use of cash registers and processing payments
- Counted and balanced cash drawer at the beginning and end of each shift
- Performed opening and closing procedures, such as restocking, and cleaning
- Developed strong customer relationships to support satisfaction and loyalty
Leader
KV Philanthropy
09.2022 - 06.2023
- Founder/leader of KV Philanthropy
- Effectively delegated tasks among team members
- Encouraged collaboration among team members through positive reinforcement techniques such as praise or rewards programs
- Organized weekly meetings to discuss current projects, deadlines, and any other pertinent information
- Raised money and donations to give to charities around Saint John and helped create a better community
Bingo Worker
Exhibition Park bingo
11.2021 - 06.2022
- Maintained a friendly attitude at all times while interacting with customers in order to create an enjoyable atmosphere and ensure their satisfaction
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Ensured accurate payouts to winners by thoroughly verifying winning cards and calculating prize amounts.
- Handled money responsibly and paid out winning customers
Education
HIGH SCHOOL DIPLOMA -
Kennebecasis Valley High School
06.2023
Skills
- Time Management Skills
- Quality Oriented
- Always learning
- Calm In Fast Paced Environment
- Very Adaptable
- Customer Relations
- Verbal and Written Communication
- Teamwork and Independent work
Extracurricular Activities
Leader, KV Philanthropy
Gay Sexuality Alliance (GSA)
Yearbook
Makeup for the school musical
Assisted new students around the school
Me to We member
Awards
Outstanding student award for school spirit and commitment to events
Timeline
Barista
Second Cup Coffee
02.2024 - 09.2024
Leader
KV Philanthropy
09.2022 - 06.2023
Bingo Worker
Exhibition Park bingo
11.2021 - 06.2022
Cook and Cashier
Rhoda's flea market
09.2018 - Current
HIGH SCHOOL DIPLOMA -
Kennebecasis Valley High School
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