Amber Giesbrecht
St. Paul,AB
Summary
Team collaboration and efficiency, demonstrating adaptability, and a positive attitude. Skilled in customer service and multitasking, significantly improved operational outcomes.
Overview
6
6
years of professional experience
Work History
Manager
Tim Horton's
08.2010 - 04.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Overnight Associate
Subway
05.2010 - 08.2010
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
General Manager
Subway
06.2008 - 04.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
High School Diploma -
Fort McMurray Composite High School
Fort McMurray, AB06.2024
Skills
- Teamwork and Collaboration
- Customer Service
- Adaptability and Flexibility
- Positive Attitude
- Multitasking Abilities
- Reliability
Additional Information
Looking to gain more knowledge, experience and skills in farming, gardening, building, and anything to do with homesteading. I want to continue to invest into myself, my family, our animals, our farm and projects around our property.
Timeline
Manager
Tim Horton's
08.2010 - 04.2014
Overnight Associate
Subway
05.2010 - 08.2010
General Manager
Subway
06.2008 - 04.2009
High School Diploma -
Fort McMurray Composite High School
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