Amber Easter-Emmerson
Timmins,ON
Summary
Accomplished in fostering strong relationships and resolving customer issues, I enhanced loyalty and team collaboration at Walmart. Experienced in early childhood education and adept at activities planning, my background combines hard and soft skills to drive success and satisfaction.
Overview
9
9
years of professional experience
Work History
Home Childcare Provider
Myself
01.2022 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Customer Service Manager
Walmart
03.2019 - 08.2021
- Built strong relationships with key clients to drive repeat business and referrals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Walmart
10.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
06.2016 - 10.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Early Childhood Education
College Boreal
Timmins, ONSkills
- Language skills
- Early childhood education
- Activities planning
- Creative play techniques
- Activity planning
- Punctual and reliable
- Teamwork and collaboration
- Attention to detail
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Home Childcare Provider
Myself
01.2022 - Current
Customer Service Manager
Walmart
03.2019 - 08.2021
Customer Service Representative
Walmart
10.2018 - 03.2019
Cashier
Walmart
06.2016 - 10.2017
Early Childhood Education
College Boreal
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