Dedicated overnight shelter and addiction support worker with 28 years of experience in recovery and frontline operations. Proven ability to manage crisis situations with calm professionalism, ensuring safety for all guests and staff. Expertise in harm reduction and the housing first model, effectively guiding individuals towards permanent stability. Committed to using personal experiences to build trust and motivate those in need, fostering a supportive environment for recovery.
Hi, I’m
Amber Bowie
Calgary,AB
Summary
Overview
4
years of professional experience
6
Certification
Work History
Caroline Treatment Centre
Addiction Support Worker
06.2019 - 09.2021
Job overview
- Delivered individual and group counseling to individuals facing addiction challenges.
- Provided crisis intervention services for clients requiring immediate support.
- Facilitated referrals to community resources, including housing and employment opportunities.
- Assisted in developing aftercare plans for discharged clients to promote successful reintegration.
- Maintained cleanliness and organization of work areas to ensure a safe environment.
- Supported daily patient care activities while ensuring a clean and organized setting.
- Monitored patient behaviors, promptly reporting concerns to the healthcare team for action.
Mustard Seed
Overnight Housing Focused Shelter Worker
11.2018 - 08.2020
Job overview
- Oversaw intake processing for guests entering shelter facilities.
- Conducted bed checks to ensure safety and accountability of all residents.
- Performed bag checks to prevent prohibited items in sleeping areas.
- Managed laundry sanitization and cleaning preparations for daily operations.
- Prepared breakfast each morning to support guest needs.
- Handled de-escalation during mental health crises or conflicts among guests.
- Responded to medical emergencies, including seizures, overdoses, and injuries.
- Documented incidents and nightly notes in log books for staff continuity.
Education
University of LethbridgeAB
Some College (No Degree) from Addiction Counseling
University Overview
Academy of Learning Career CollegeAB
Diploma from Addictions And Community Service Support Worker
11-2019
University Overview
Lindsay Thurber High SchoolAB
High School Diploma
06-1994
University Overview
Skills
Crisis intervention
- Harm reduction
- Intake processing
- First Aid/CPR
- De-escalation techniques
- Client advocacy - Mental health
- Client assessment
- Conflict resolution
- Community outreach
- Trauma-informed care
- Homelessness issues understanding
Intake processing - First Aid/CPR
De-escalation techniques
Client advocacy - Mental health
Client assessment
Conflict resolution
Community outreach
Trauma-informed care
Homelessness issues understanding
Certification
- Non-Violent Crisis Intervention (NVCI)
- Applied Suicide Intervention Skills Training (ASIST)
- Standard First Aid & CPR (Level C)
- Naloxone/Narcan Administration Training
- Trauma-Informed Care (TIC) Certification
- Harm Reduction Certificate
- Mental First Aid
Timeline
Addiction Support Worker
Caroline Treatment Centre
06.2019 - 09.2021
Overnight Housing Focused Shelter Worker
Mustard Seed
11.2018 - 08.2020
University of Lethbridge
Some College (No Degree) from Addiction Counseling
Academy of Learning Career College
Diploma from Addictions And Community Service Support Worker
Lindsay Thurber High School
High School Diploma