SHERIA ACHIRO
Toronto,Canada
Summary
Compassionate and dedicated Community and Child & Youth Support Worker with over three years of experience supporting vulnerable individuals experiencing mental health challenges, homelessness, trauma, addictions, and behavioural needs. Experienced in residential and overnight support settings, crisis intervention, de-escalation, harm reduction, and trauma-informed care. Strong ability to build positive relationships with youth and clients while promoting safety, emotional well-being, independence, and stability. Committed to equity, anti-oppressive practice, and client-centered support.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Caseworker – Addiction & Supportive Housing (Part-Time)
LOFT Community Services
09.2023 - Current
- Support vulnerable individuals experiencing homelessness, trauma, mental health, and substance use challenges in a supportive housing environment.
- Conduct client assessments, crisis intervention, safety planning, and supportive counselling.
- Build trusting relationships with clients while promoting emotional wellness, stability, and independence.
- Respond calmly and professionally to behavioural crises using trauma-informed and de-escalation techniques.
- Complete accurate documentation, case notes, and referrals to community supports and healthcare services.
- Support overnight and independent work responsibilities while maintaining client and site safety.
Community Shelter Worker
The Salvation Army
01.2019 - 08.2021
- Provided residential and overnight support to vulnerable individuals in a shelter environment.
- Assisted clients with emotional support, crisis intervention, conflict resolution, and daily living needs.
- Maintained a safe and supportive environment through active supervision and trauma-informed approaches.
- Connected clients to mental health, addiction, housing, and community services.
- Completed intake procedures, documentation, incident reports, and shift communication logs.
- Worked collaboratively with multidisciplinary teams and community agencies.
Customer Service Advisor
MTN Uganda
01.2013 - 01.2014
- Delivered professional customer support and resolved concerns in a respectful and timely manner.
- Demonstrated strong communication, teamwork, and conflict-resolution skills.
Education
Personal Support Worker Certificate -
Burnhamthorpe Adult Learning Centre
01-2025
Ontario Secondary School Diploma - undefined
Burnhamthorpe Adult Learning Centre
01-2025
Toronto Shelter Standards Training - undefined
Toronto Hostels Training Centre
01-2022
Bachelor of Social Work & Social Administration - undefined
Makerere University
Kampala, Uganda01-2012
Skills
- Child & youth mental health support
- Trauma-informed and client-centered care
- Crisis intervention and de-escalation
- Overnight residential and shelter support
- Behaviour management and emotional support
- Harm reduction and safety planning
- Mental health and addictions support
- Case management and community referrals
- Documentation and electronic case notes
- Conflict resolution and teamwork
- ADL and life skills support
- Anti-racism and anti-oppressive practice
- Experience supporting individuals with mental health and behavioural challenges
- Knowledge of youth engagement and supportive counselling approaches
- Strong understanding of trauma, stigma reduction, and harm reduction principles
- Proficient with Microsoft Office, email, and electronic documentation systems
- Comfortable working awake overnight shifts and independently
- Strong communication, observation, and crisis response skills
- Knowledge of infection prevention and workplace safety procedures
Certification
- Standard First Aid & CPR/AED Level C (Valid to 2027)
- Mental Health First Aid (2025)
- Trauma-Informed Care Training (2025)
- CPI – Crisis Prevention & Intervention
- Non-Violent Crisis Intervention
- Gentle Persuasive Approaches (GPA) (2024)
- U-First Certificate (2024)
- WHMIS (2024)
- IPAC Competency (2024)
- AODA Training (2024)
- Worker Health & Safety (4-Step) (2025)
- Food Handler’s Certification (Valid to 2029)
- Vulnerable Sector Check – Toronto Police Services (2026)
Timeline
Caseworker – Addiction & Supportive Housing (Part-Time)
LOFT Community Services
09.2023 - Current
Community Shelter Worker
The Salvation Army
01.2019 - 08.2021
Customer Service Advisor
MTN Uganda
01.2013 - 01.2014
Bachelor of Social Work & Social Administration - undefined
Makerere University
Toronto Shelter Standards Training - undefined
Toronto Hostels Training Centre
Ontario Secondary School Diploma - undefined
Burnhamthorpe Adult Learning Centre
Personal Support Worker Certificate -
Burnhamthorpe Adult Learning Centre