Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amber Andrews

Vernon,BC

Summary

Enthusiastic and reliable waitress that takes pride in providing excellent customer service and creating memorable dinning experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/ Bartender

SquiresFour Pub
Vernon, BC
07.2023 - Current
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations, aswell as, checked all dishes before delivering them to ensure quality standards were met.
  • Performed opening and closing duties including restocking supplies.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures, all while following alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Addressed customers complaints and inquires to verify satisfaction. As well as provide attentive service and proactively assessed guests needs
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Hostess/ Server

Cora Breakfast and Lunch
Vernon, BC
07.2021 - 06.2023
  • Bussed Tables between courses in a timely manner.
  • Maintain clean, safe and organized work environment to safe regard servers and patrons.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer answer customers questions.
  • Collaborated with other staff to facilitate efficient service

Expo/ Server

MR MIKES SteakhouseCasual
Vernon, BC
05.2022 - 10.2022
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers
  • Resolved complaints promptly and professionally to maintain positive reputation and customer satisfaction
  • Learned and followed alcohol laws to keep restaurant compliant with regulations while serving spirits, and uphold high profit items such as appetizers and mixed drinks to enhance sales numbers

Education

High School Diploma -

W.L. Seaton Secondary School
Vernon, BC
06.2021

Skills

  • Work well under pressure and thrives in fast paced environments
  • Quick to learn
  • Good written and verbal communication
  • Great at multitasking and time management
  • Excellent attitude and hardworking

Certification

  • Serving It Right- Completed January 2021

Timeline

Server/ Bartender

SquiresFour Pub
07.2023 - Current

Expo/ Server

MR MIKES SteakhouseCasual
05.2022 - 10.2022

Hostess/ Server

Cora Breakfast and Lunch
07.2021 - 06.2023

High School Diploma -

W.L. Seaton Secondary School

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Amber Andrews