Summary
Overview
Work History
Education
Skills
Personal Information
Field Placement
Professional Development
Affiliations
Timeline
Generic

Marissa Anna Brown

Oshawa,Canada

Summary

A highly motivated professional with a demonstrated history of success in both employment and volunteer roles, excelling in fast-paced environments and showcasing exceptional verbal communication skills. Proficient in conflict resolution and Microsoft Office, I have successfully led teams, improved service delivery, and engaged with individuals across diverse age groups, driving positive outcomes and fostering peak performance.

Overview

10
10
years of professional experience

Work History

Server/ Bartender

St. Louis Bar & Grill
Oshawa, Ontario
07.2019 - Current
  • Stayed informed about daily specials, new menu items, promotions.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Prepared drinks according to standard recipes.
  • Trained new employees to perform duties.

Server

Kelsey’s
Oshawa, Canada
04.2019 - 07.2019
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented feedback from customers to improve service quality and menu offerings.

Crew Trainer

McDonald’s
Oshawa, Canada
10.2014 - 04.2019
  • Demonstrated leadership skills by training and guiding new employees in learning their roles
  • Maintained detailed records of training sessions and participant progress.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Followed all health department guidelines for safe food handling practices.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Greeted customers and took their orders in a friendly and efficient manner.

Child Youth Worker

Fostering Family Relations
Oshawa, Canada
08.2018 - 12.2018
  • Collaborated with families, teachers, social workers and other professionals to ensure the best outcomes for youth.
  • Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
  • Maintained safety, security and general welfare of facility youth.
  • Organized and facilitated recreational activities for children of various ages.
  • Provided proper disciplinary actions in alignment with facility policies and protocols.
  • Worked closely with parents and guardians to create a supportive network for the children's welfare.

Education

Addictions and Mental Health Certificate - Addictions And Mental Health

Algonquin College Online
08.2025

Social Service Worker Diploma -

Durham College
Oshawa, ON
04.2019

High school Diploma -

Monsignor John Pereyma C.S.S
Oshawa, ON
06.2016

Skills

  • Strong Verbal Communication
  • Analytical Thinking
  • Proficient in Organizational Techniques
  • Skilled in Managing Multiple Tasks
  • Proficient in Fast-Paced Environments
  • Experience Engaging Diverse Age Groups
  • Independent Work Proficiency
  • Effective Team Collaboration
  • Proficient in Conflict Resolution
  • Knowledge of Computer Software Programs (Excel, Word, Database, Outlook)
  • Active Listening
  • Empathetic Dialogue
  • Skilled in Collaborative Engagement
  • Inspiring Team Performance
  • Crisis Resolution Skills

Personal Information

Date of Birth: 10/02/98

Field Placement

Community Living, Bowmanville, ON, January 2018-April 2018

  • Plan and arrange activities for the members
  • Work one on one with members
  • Help prep and prepare lunches for members, Wash and clean up kitchen utensils

Central East Correctional Centre, Lindsay, ON, September 2018-April 2019

  • Position of discharge planning
  • Helping inmates integrate back into the community once released from custody
  • Providing resources and needs for inmates such as treatment centres, shelters, etc.
  • Worked with transgender inmates
  • Worked with social workers doing clinical assessments
  • Learned about the criminal justice system
  • Hands on experience when using computer resources for discharge planning
  • Interviewing clients one on one
  • Working with clients who deal with severe mental health issues or addictions

Professional Development

  • Standard First Aid + Level C CPR (Expires January 5, 2025)
  • AODA Certificate, 11/01/17
  • Workplace Violence and Harassment Prevention certificate, 11/01/18
  • CPI Blue Card (Nonviolent Crisis Intervention training program), 08/01/18
  • Ministry of Labour Health and Safety Certificate, 11/01/18
  • WHMIS Training Certified
  • OWHSA Training Certified
  • COVID Training Certified
  • G License
  • Smart Serve Certified

Affiliations

  • Travelling around the world
  • Exercising and yoga
  • Hiking and biking (Outdoor activities)
  • Cooking and learning new recipes
  • Learning new languages on Duolingo

Timeline

Server/ Bartender

St. Louis Bar & Grill
07.2019 - Current

Server

Kelsey’s
04.2019 - 07.2019

Child Youth Worker

Fostering Family Relations
08.2018 - 12.2018

Crew Trainer

McDonald’s
10.2014 - 04.2019

Addictions and Mental Health Certificate - Addictions And Mental Health

Algonquin College Online

Social Service Worker Diploma -

Durham College

High school Diploma -

Monsignor John Pereyma C.S.S

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Marissa Anna Brown