Amarpreet Singh (he/him)
Moncton,NB
Summary
Results-oriented professional in client acquisition and relationship management. Expertise in strategic planning and regulatory compliance, enhancing ATM cash availability. Committed to team development and improving customer experience through innovative approaches. BCO and Mutual Funds (CIFC) certified professional , with a background in Canadian banking client services.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Administrative Assistant
IKON Real Estate
Melbourne, Vic
02.2025 - 08.2025
- Greet and assist visitors and clients in person and over the phone; direct inquiries to appropriate staff.
- Manage incoming calls, emails, mail, and couriers; sort and distribute them to relevant departments.
- Provide general administrative support including data entry, filing, document preparation, and scheduling.
- Maintain a clean and organized reception area, ensuring adherence to office policies and safety procedures.
- Monitor and order office supplies to ensure availability at all times.
- Assist brokers and agents with listing coordination, client communication, and marketing material preparation.
Customer Experience Associate
TD Canada Trust Bank
Calgary, AB
02.2023 - 06.2024
- Evaluated client needs to offer tailored solutions for resolving concerns, enhancing customer satisfaction.
- Fostered personal connections with clients, delivered clear advice, ensured quality experiences, and identified operational enhancements.
- Promoted banking solutions and executed processes accurately, contributing to achievement of business objectives.
- Experienced professional, skilled in meticulously processing financial transactions with strict adherence to standardized procedures, industry regulations, and ethical guidelines.
Customer Service Representative (Remote)
Shaw Communications
Calgary, AB
02.2023 - 03.2023
- Delivered exceptional customer experiences at Shaw Communications through effective use of messaging and phone platforms.
- Educated customers on benefits of Shaw products and services to maximize customer satisfaction and engagement.
- Identified and implemented enhancements to business processes, simplifying customer interactions and driving continuous improvement.
Branch Manager
State Bank of India
India
05.2019 - 04.2022
- Developed strategy to achieve sales goals, aligning team efforts with corporate objectives.
- Supervised branch personnel and managed operations effectively during absence of Branch Manager.
- Monitored daily operations to ensure seamless branch functionality and supported Branch Manager in key responsibilities.
- Trained teams to meet corporate service standards.
- Improved ATM cash availability from 80% to 98.60%.
- Ensured quality and availability of cash in ATMs and Cash Recyclers.
- Managed accounts and receivables by obtaining loan borrowers and overseeing contracts.
- Evaluated credit applications to assess risk and feasibility.
- Followed company policies and regulations to prevent rule violations.
Assistant (HR & IR)
State Bank of India
India
10.2011 - 04.2019
- Facilitated staff promotions by preparing screening lists and organizing exams and interviews.
- Issued no objection letters for employees applying for passports, visas, or other jobs to support efficient HR operations.
- Managed superannuation benefits, leave balances, and staff deputations to ensure accurate record-keeping.
Education
Bachelor of Science - PCM
GND University
India06-2012
Skills
- Client experience advisory
- Branch leadership and retail performance
- Team coaching and talent development
- Investment and credit advisory
- Regulatory compliance expertise
- Client acquisition and relationship management
- Digital banking solutions
- Community engagement strategies
- Inclusive leadership practices
- Strategic planning and growth
- Financial Analysis
Certification
Branch Manager Compliance Course CSI, Toronto, CA Dec 2025
Websites
Volunteer Experience
1.Served as a Peer Mentor at Birchmount School, Moncton, NB (01/2026–Present), guiding Grade 7+ students in building confidence, life skills, entrepreneurial thinking, and digital literacy within an inclusive and engaging environment.
2. Volunteered as a Food Distribution Helper at Dashmesh Culture Centre, Calgary, AB (01/2021–09/2024), supporting food distribution, organizing community initiatives, and conducting awareness workshops on literacy, hygiene, and sustainability in collaboration with NGOs and local partners.
3. Previously, as a National Service Scheme (NSS) Member at Lyallpur Khalsa College, Jalandhar, India (08/2009–10/2011), assisted with food preparation, supply management, and meal service while maintaining cleanliness and professionalism.
References
Available on request
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Administrative Assistant
IKON Real Estate
02.2025 - 08.2025
Customer Experience Associate
TD Canada Trust Bank
02.2023 - 06.2024
Customer Service Representative (Remote)
Shaw Communications
02.2023 - 03.2023
Branch Manager
State Bank of India
05.2019 - 04.2022
Assistant (HR & IR)
State Bank of India
10.2011 - 04.2019
Bachelor of Science - PCM
GND University