Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Shara Suresh

Niagara Falls

Summary

Dedicated and customer-oriented professional currently pursuing an Advanced Diploma in Business Administration – Human Resources at Niagara College. Brings a strong background in administrative and banking support, customer service excellence, and financial transaction processing. Experienced in identifying customer needs, recommending solutions, and ensuring compliance with banking policies and procedures. Passionate about contributing to a collaborative and inclusive team environment while enhancing the overall client experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Fallsview Casino Resort Food Court
01.2024 - Current
  • Process financial transactions including deposits, withdrawals, and bill payments while maintaining accuracy and confidentiality.
  • Greet and engage with guests to identify their needs and recommend suitable services or internal referrals.
  • Provide attentive and personalized service to guests while ensuring accuracy and professionalism in all interactions.
  • Respond to inquiries and resolve service issues while ensuring a positive and inclusive guest experience.
  • Demonstrate digital tools and services to enhance the guest's experience with casino accounts (Momentum) and related systems.
  • Maintain records, reports, and documentation in line with internal procedures and security protocols.
  • Support internal team operations by communicating effectively and contributing to team-based goals.

Human Resources Assistant – HR Recruiting & Services

Nations Trust Bank PLC
01.2020 - 01.2022
  • Coordinated full-cycle recruitment processes including scheduling, offer letters, onboarding, and induction programs.
  • Maintained accurate employee files and digital records in compliance with data protection and HR policy.
  • Assisted with policy implementation, compliance support, and procedure updates.
  • Liaised with internal departments and candidates to ensure smooth communication and timely onboarding.
  • Facilitated training and orientation programs to support employee integration and development.
  • Provided HR support to the recruitment and services department with a focus on administrative excellence.

Education

Advanced Diploma - Business Administration, Human Resources

Niagara College
Niagara-on-the-Lake, ON

Skills

  • Customer Service & Client Advisory
  • Financial Transactions & Cash Handling
  • MS Office & Outlook Proficiency
  • Operational Accuracy & Compliance
  • Banking Product Knowledge
  • Conflict Resolution & Problem Solving
  • Communication – Verbal & Written
  • Time Management & Team Collaboration

Languages

English
Full Professional

Certification

Advanced Diploma – Business Administration, Human Resources
Niagara College, Niagara-on-the-Lake, ON

Foundation in Human Resources – HR Management and Services
National Institute of Business Management, Colombo, Sri Lanka
Graduated 2018

Timeline

Administrative Assistant

Fallsview Casino Resort Food Court
01.2024 - Current

Human Resources Assistant – HR Recruiting & Services

Nations Trust Bank PLC
01.2020 - 01.2022

Advanced Diploma - Business Administration, Human Resources

Niagara College

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Shara Suresh