Amar Sihra
Stoney Creek,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Customer Experience Sales Floor Associate
Indigo Books & Music
10.2025 - 01.2026
- Enhanced shopping experience by assisting customers in product location.
- Ensured product availability and organization through effective inventory management.
- Processed transactions efficiently using point-of-sale systems with high accuracy.
- Maintained store aesthetics and promoted displays through team collaboration.
- Increased customer engagement by educating them about loyalty programs.
- Implemented store policies effectively, improving overall operational efficiency.
Customer Support Specialist
Genereal Renovations
02.2018 - 11.2024
- Assisted customers with inquiries regarding renovation projects and service options.
- Provided product information and recommendations to enhance customer satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up on issues.
- Utilized CRM software to track customer interactions and maintain accurate records.
Sales Manager
Hillyard Custom Rims & Tires
03.2010 - 10.2017
- Trained new sales team members to enhance overall performance and productivity.
- Achieved an average of 100 closed sales calls per quarter consistently.
- Approved budget expenditures for sales staff, ensuring optimal resource allocation.
- Developed tailored sales strategies for high-profile clients, driving significant engagement.
- Responded to customer inquiries via phone and email, fostering strong relationships.
- Monitored sales team performance and provided detailed reports to area managers.
Food Service Worker
Tim Hortons
06.2003 - 02.2005
- Ensured cleanliness of service areas by replenishing condiments and beverages.
- Prepared ingredients efficiently by washing, peeling, cutting, and measuring.
- Sanitized utensils and work areas, promoting a safe cooking environment.
- Cooked food batches precisely following standard recipes for consistent quality.
- Maintained rigorous food safety standards to ensure customer health and safety.
- Stocked stations effectively, contributing to a streamlined service operation.
Education
High School Diploma - undefined
Orchard Park Secondary School
Hamilton, ON2005
Skills
- Positive and upbeat
- Empowers high-performing sales teams
- Sales operation
- New business development
- Strategic planning
- Products and services
- Marketing strategy
- Business development and planning
- Direct sales
- Sales presentations
- Sales processes
- Operations
- Merchandising and display
- Relationship building
- Vendor management
Timeline
Customer Experience Sales Floor Associate
Indigo Books & Music
10.2025 - 01.2026
Customer Support Specialist
Genereal Renovations
02.2018 - 11.2024
Sales Manager
Hillyard Custom Rims & Tires
03.2010 - 10.2017
Food Service Worker
Tim Hortons
06.2003 - 02.2005
High School Diploma - undefined
Orchard Park Secondary School