AMANPRIYA KAUR
Edmonton
Summary
Accomplished Store Manager at Rogers Communications, adept in maximizing sales through innovative strategies and enhancing customer satisfaction by elevating service standards. Excelled in team collaboration and problem-solving, leveraging trilingual capabilities to broaden customer outreach. Demonstrated exceptional attention to detail in financial reconciliations, contributing to operational excellence.
Overview
5
5
years of professional experience
Work History
Store Manager
Rogers Communications
09.2023 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Ambassador, Guest Services and Night Auditor
Coast Hotel
11.2019 - 08.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Certificate - Fundamental of Practice of Mortgage
RECA
Calgary, AB01-2025
Certificate - Fundamental of Mortgage Brokerage
RECA
Calgary, AB11-2024
Associate Degree in Social Science - Social Sciences
Columbia College
Vancouver, None12-2018
Extra Courses - Anthropology, Canadian Political Science, History
University of British Columbia
Vancouver, None08-2018
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Store Manager
Rogers Communications
09.2023 - Current
Ambassador, Guest Services and Night Auditor
Coast Hotel
11.2019 - 08.2023
Certificate - Fundamental of Practice of Mortgage
RECA
Certificate - Fundamental of Mortgage Brokerage
RECA
Associate Degree in Social Science - Social Sciences
Columbia College
Extra Courses - Anthropology, Canadian Political Science, History
University of British Columbia
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