Summary
Overview
Work History
Education
Skills
Additionalcertificatesandtraining
Availability
Educationalexperiences
Languages
Certification
Timeline
Generic

Amanpreet Kaur Dhaliwal

Surrey,Canada

Summary

  • To excel in gaining knowledge about food industry, its competitors and to develop positive work environment.
  • Focused, multi-task, flexible, positive, emotionally strong, able to adapt effectively to challenging and emergency situations.
  • Well-developed decision making, and time management skills.
  • Strong interpersonal skills resulting in exceptional rapport with people.
  • Excellent technical skills with a god knowledge in Microsoft word and Microsoft excel.
  • Ability to develop good relationships with colleagues and seniors.
  • Languages: English, Hindi and Punjabi

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Tim Hortons
01.2022 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Established team priorities, maintained schedules and monitored performance.

Security

Aim-point Security
01.2022 - 01.2023
  • Enhanced safety and security on premises with installation of new lighting and security systems.
  • Trained new security personnel, sharing expertise to uplift overall capability of security forces.
  • Recognized and addressed potential security vulnerabilities by regularly reviewing and updating clients'' residential and workplace security systems.
  • Monitored alarms and security cameras and responded to issues.

Cashier and Baker

Tim Hortons
01.2021 - 01.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associates of Arts - diploma

Columbia College
Vancouver, BC
12.2019

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Shift scheduling
  • Schedule preparation
  • Clear communication

Additionalcertificatesandtraining

  • Well skilled in Art and Craft.
  • Motivational leader

Availability

7am-11pm, 7am-11pm, 4:30pm-11pm Thursday: 7am-11pm Friday: 7am-11pm Saturday: 4:30pm-11pm

Educationalexperiences

  • High School, Bhai Dan Singh Public Senior Secondary School, Manuke, Ludhiana
  • Associates of Arts (diploma), Columbia College, Vancouver, BC

Languages

English
Professional Working

Certification

ADVANCE FOOD SAFETY (MANAGEMENT LEVEL)

Timeline

Manager

Tim Hortons
01.2022 - Current

Security

Aim-point Security
01.2022 - 01.2023

Cashier and Baker

Tim Hortons
01.2021 - 01.2023

Associates of Arts - diploma

Columbia College

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Amanpreet Kaur Dhaliwal