Amanpreet Kaur Dhaliwal
Surrey,Canada
Summary
- To excel in gaining knowledge about food industry, its competitors and to develop positive work environment.
- Focused, multi-task, flexible, positive, emotionally strong, able to adapt effectively to challenging and emergency situations.
- Well-developed decision making, and time management skills.
- Strong interpersonal skills resulting in exceptional rapport with people.
- Excellent technical skills with a god knowledge in Microsoft word and Microsoft excel.
- Ability to develop good relationships with colleagues and seniors.
- Languages: English, Hindi and Punjabi
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
01.2022 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
Security
Aim-point Security
01.2022 - 01.2023
- Enhanced safety and security on premises with installation of new lighting and security systems.
- Trained new security personnel, sharing expertise to uplift overall capability of security forces.
- Recognized and addressed potential security vulnerabilities by regularly reviewing and updating clients'' residential and workplace security systems.
- Monitored alarms and security cameras and responded to issues.
Cashier and Baker
Tim Hortons
01.2021 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associates of Arts - diploma
Columbia College
Vancouver, BC12.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Shift scheduling
- Schedule preparation
- Clear communication
Additionalcertificatesandtraining
- Well skilled in Art and Craft.
- Motivational leader
Availability
7am-11pm, 7am-11pm, 4:30pm-11pm Thursday: 7am-11pm Friday: 7am-11pm Saturday: 4:30pm-11pm
Educationalexperiences
- High School, Bhai Dan Singh Public Senior Secondary School, Manuke, Ludhiana
- Associates of Arts (diploma), Columbia College, Vancouver, BC
Languages
English
Professional Working
Certification
ADVANCE FOOD SAFETY (MANAGEMENT LEVEL)
Timeline
Manager
Tim Hortons
01.2022 - Current
Security
Aim-point Security
01.2022 - 01.2023
Cashier and Baker
Tim Hortons
01.2021 - 01.2023
Associates of Arts - diploma
Columbia College