Amanpreet Kaur
Tim Hortons
Montréal,Canada
5
years of professional experience
Customer Service Representative committed to providing quality care for customers. Proven ability to foster strong relationships with clients, passionate about connecting with customers and colleagues. Social media marketing whiz with a superior knowledge of the customer service industry.
Work History
Assistant Manager
2 Years 2 Months- Supervised daily restaurant operations, ensuring compliance with Tim Hortons service and quality standards.
- Coordinated scheduling, shift coverage, and labor allocation to support smooth operations.
- Trained staff on guest service, food safety, and cash handling procedures.
- Monitored inventory levels and placed supply orders to prevent product shortages.
Shift manager in customer service department
2 Years 3 Months- Maintained up-to-date knowledge of products and services.
- Handled high volume of customer calls, responding to queries about services, product malfunctions, promotions, and billing.
- Addressed customer concerns promptly and effectively, ensuring satisfaction and loyalty.
Administration assistant
1 Year 1 Month- Communicated treatment options, procedures, and post-treatment care instructions clearly to patients, enhancing their understanding and engagement.
- Prioritized patient comfort during visits by providing comfortable seating, soothing music, and reading materials, contributing to a welcoming atmosphere.
Education
Business Administration
- I have learned Communication Skills.
- Problem-Solving Skills.
- Time Management and Organization.
- Last but not least Customer Relationship Management (CRM)
Bachelor of commerce
- Here I learned Mastering clear and professional communication through various channels, including written correspondence, verbal interactions, and digital communication platforms.
- Acquiring in-depth knowledge of products or services offered by the organization to provide accurate information, address customer inquiries, and offer personalized recommendations.
Skills
Operational Efficiency
Inventory management
Money handling
Team leadership
Excellent Customer Service Skills
Customer service
Effective Time Management
Ability to Work in a Team
Adaptability
Timeline
Assistant Manager
Tim Hortons
09.2024 - CurrentRead More
Administration assistant
Aurora dental
11.2021 - 12.2022Read More
Shift manager in customer service department
McDonald's
05.2021 - 08.2023Read More
Kurukshetra university
Bachelor of commerce
Read More
Herzing college
Business Administration
Read More