Dimitri Jaska-Galeos
Long Beach
Summary
Dedicated assistant manager with expertise in customer service, conflict resolution, and effective communication. Proven track record in enhancing customer satisfaction and training staff for optimal team performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Santa Fe Importers
Seal Beach
07.2022 - 03.2026
- Implemented customer service strategies to enhance client satisfaction and engagement.
- Managed customer service inquiries and complaints, ensuring timely resolutions.
- Resolved customer inquiries and issues promptly, fostering positive customer experiences.
- Trained and developed new employees, improving overall team effectiveness.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated inventory management and ensured product availability for customer needs.
Sandwich Artist
Jersey Mike's Subs
Seal Beach
04.2019 - 07.2022
- Prepared high-quality sandwiches following company recipes and customer preferences.
- Maintained cleanliness of workstations and dining areas to meet health standards.
- Assisted customers in selecting menu items and provided friendly service.
- Collaborated with team members to ensure efficient sandwich assembly during peak hours.
- Operated kitchen equipment safely while adhering to operating procedures.
- Trained new staff on sandwich preparation techniques and customer service protocols.
- Handled cash transactions accurately while processing customer orders efficiently.
- Completed opening, closing, and shift change tasks by following company guidelines.
Food Service Worker
Sbarro Pizza
Culver City
05.2017 - 02.2019
- Prepared and assembled food items according to company specifications.
- Operated kitchen equipment to cook pizzas and other menu items.
- Followed safety and sanitation guidelines to uphold food quality standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Managed inventory by restocking supplies as needed throughout shifts.
- Served meals to customers in a friendly and courteous manner.
- Performed variety of duties related to food service.
- Greeted customers upon arrival in the dining area.
- Acquired new skills to support team and further accommodate customer needs.
- Prepared beverages such as coffee, tea, soda.
- Received food orders from individuals and explained offerings.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Cashier
Golf N Stuff
Norwalk
02.2016 - 04.2017
- Processed customer transactions accurately and efficiently at a busy entertainment venue.
- Assisted customers with inquiries and provided product information during peak hours.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions with attention to detail.
- Managed inventory levels at checkout, ensuring availability of merchandise for purchase.
- Resolved customer complaints promptly to maintain positive store reputation and satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Norwalk High
Norwalk, CA06-2015
Skills
- Inventory management
- Customer relationship management
- Sales strategy
- Operational efficiency
- POS systems
- Point of sale
- Cash handling
- Cash drawer balancing
- Food safety compliance
- Regulatory compliance
- Menu design
- Portion control
- Efficient food preparation
- Team leadership
- Staff training
- Team collaboration
- Team building
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Decision making aptitude
- Time management
- Adaptability
- Conflict resolution
- Stress management
- Cleaning and sanitation
- Operational efficiency
- Efficient food preparation
Timeline
Assistant Manager
Santa Fe Importers
07.2022 - 03.2026
Sandwich Artist
Jersey Mike's Subs
04.2019 - 07.2022
Food Service Worker
Sbarro Pizza
05.2017 - 02.2019
Cashier
Golf N Stuff
02.2016 - 04.2017
High School Diploma -
Norwalk High