AMANPREET KAUR
Peterborough
Summary
Compassionate Mental Health and Addiction Worker graduate with hands-on experience supporting children, youth, families, and vulnerable individuals in various settings, including mentorship, shelter, crisis support, and community outreach. Proficient in trauma-informed care, behavioral and emotional support, de-escalation techniques, activity supervision, and maintaining professional documentation. Dedicated to fostering safe, inclusive, and respectful learning environments tailored to the diverse needs and exceptionalities of students. Eager to leverage skills and experience to make a meaningful impact in the mental health sector.
Overview
4
4
Languages
1
1
Certification
2
2
years of professional experience
Work History
Security Guard
A Place Called Home Homeless Shelter
Lindsay, ON
01.2026 - Current
- Maintained a safe and respectful environment for youth and families experiencing homelessness or housing instability.
- Managed emotional distress, behavioural escalation, conflicts, and safety concerns with a calm and composed demeanor.
- Applied active listening, verbal de-escalation, conflict resolution, and trauma-informed awareness.
- Oversaw shelter activities, ensuring compliance with site protocols, emergency procedures, and confidentiality standards.
- Documented incidents thoroughly and communicated critical observations to shelter staff and supervisors.
- Security Company and Dates
- Conducted regular patrols to identify and address potential safety hazards.
- Monitored facility access to ensure safety and security of residents and staff.
Associate Team Leader
Dollarama
Peterborough, ON
10.2024 - 12.2025
- Coordinated day-to-day operational activities and responsibility areas in high-velocity environment to support continuous, seamless workflow.
- Handled concern resolution by listening actively, showing patience, and applying practical problem-solving approaches.
- Coordinated teamwork practices with safety-centered organizational standards to sustain welcoming atmosphere for all team members.
- Maintained consistent performance while adjusting to evolving team priorities and workflows.
- Managed daily operational oversight, ensuring team performance effectiveness and consistent customer satisfaction.
- Delivered hands-on training to new associates covering inventory management best practices and store procedure compliance.
- Trained new associates on best practices for inventory management and store procedures.
- Supervised daily operations to ensure effective team performance and customer satisfaction.
Youth Mentorship and Program Support Student
Big Brothers Big Sisters of Northumberland
Cobourg, ON
01.2026 - 04.2026
- Mentored children and youth, providing emotional support and fostering positive relationships to enhance their personal development.
- Encouraged confidence, inclusion, cooperation, healthy coping, and positive decision-making.
- Used trauma-informed, strengths-based, and age-appropriate communication approaches.
- Promoted confidence, inclusion, cooperation, and healthy coping strategies, leading to improved decision-making among participants.
- Assessed participant needs and relayed critical information to supervising staff to ensure effective program adjustments.
- Maintained confidentiality, professional boundaries, and accurate documentation.
- Coordinated activities and events to engage participants and enhance community involvement.
- Mentored youth through structured programs, fostering personal development and building self-esteem.
Education
Diploma - Mental Health and Addiction Worker
Fleming College
Peterborough, ON04-2026
Higher Secondary Education
DAV Senior Secondary School
India01-2023
Secondary Education
Sacred Heart Convent School
India01-2022
First Place, National-Level Badminton Championship
01-2021
Skills
- Crisis intervention
- Crisis Communication
- Safety and Incident Response
- Confidentiality and Documentation
- Trauma-Informed Practice
- Youth Safety Awareness
- Activity management
- Community Engagement
- Team and Community Collaboration
- Conflict Resolution
- Conflict resolution
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Certification
First Aid and CPR, AODA, WHMIS, Workplace Violence and Harassment Awareness, Food Handler Certification
Timeline
Security Guard
A Place Called Home Homeless Shelter
01.2026 - Current
Youth Mentorship and Program Support Student
Big Brothers Big Sisters of Northumberland
01.2026 - 04.2026
Associate Team Leader
Dollarama
10.2024 - 12.2025
First Place, National-Level Badminton Championship
Secondary Education
Sacred Heart Convent School
Higher Secondary Education
DAV Senior Secondary School
Diploma - Mental Health and Addiction Worker
Fleming College