Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Amanpreet Kaur

Winnipeg,MB

Summary

Proactive Customer Service Representative with extensive experience in store operations, data entry, and team leadership. Successfully resolved customer complaints and handled escalated calls, enhancing loyalty and repeat business.

Proficient Graphic Designer knowledgeable about logos, marketing materials, and website design. Demonstrated success at providing complete business services to corporate clients.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

A&W® Restaurants
Brandon, MB
09.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Associate

Mark's Work Wear
New Bandon, NB
11.2022 - 05.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Data Entry Clerk

Mondo
Surrey, BC
04.2022 - 10.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Cashier Team Lead

Restaurant
Brandon, MB
10.2021 - 07.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

High School Diploma -

Assiniboine Community College
Brandon, MB
05.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Artistic
  • Image Editing
  • Logo creation
  • Social Media Design
  • Graphic Design
  • Logo design
  • Adobe Creative Suite
  • Illustration

Languages

English
Full Professional

Accomplishments

Successfully illustrated Brand logo, social media handle, business cards and letterheads of a local business in Brandon in 2024.

Timeline

Store Associate

Mark's Work Wear
11.2022 - 05.2023

Data Entry Clerk

Mondo
04.2022 - 10.2022

Cashier Team Lead

Restaurant
10.2021 - 07.2022

Customer Service Representative

A&W® Restaurants
09.2021 - 11.2023

High School Diploma -

Assiniboine Community College
Amanpreet Kaur