AMANJOT KAUR
Edmonton,AB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Customer Service Agent
KLM AIRLINES
Edmonton, Alberta
04.2025 - Current
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Processed refunds, exchanges, and upgrades when necessary.
- Greeted passengers and provided information about departure and arrival times.
Nursing Assistant
LADY OF GRACE NURSING HOME
SYDNEY, AUSTRALIA
12.2012 - 01.2024
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
Team Leader (Auditor )
EMIRATES AIRLINE DUBAI
DUBAI, UAE
02.2019 - 02.2023
- Assessed the effectiveness of existing internal controls in preventing or detecting fraud or errors.
- Trained staff members on best practices related to internal control design and implementation.
- Developed audit programs to ensure that all areas of risk were identified and tested.
- Identified areas where operational efficiencies could be improved through automation or process re-engineering.
- Attended meetings with clients to discuss audit findings and provide advice on improving their internal control environment.
Administrator
EMIRATES AIRLINE DUBAI
DUBAI, UAE
01.2018 - 02.2019
- Prepared daily reports on passenger numbers and revenue generated by airline services.
- Inspected aircraft cabins before take off for any maintenance issues or irregularities.
- Processed payments for tickets and other services using cash registers or computers.
Resident Care Aide
CROYDON
SYDNEY, AUSTRALIA
08.2012 - 12.2012
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
- Ensured that all resident care is provided according to established policies and procedures.
- Reported any concerns about resident health status to the supervisor or nurse immediately.
Supervisor
NICHOLSON STONE FRUIT FARM
SYDNEY, AUSTRALIA
01.2011 - 08.2012
- Developed strategies to improve team performance and productivity.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
BBA - BACHELOR OF BUSINESS ADMINISTRATOR
RIMT IMCT
INDIA 03.2007 - 03.2018
Some College (No Degree) - QUALITY CARE NURSING CERTICIATE IN AGED CARE
WEST RYDE
Some College (No Degree) - CERTIFICATE OF NATIONAL CPR FOUNDATION
NATIONAL CPR FOUNDATION
Skills
- Time management
- MS office
- Problem-solving
- Customer service
Education and Training
RIMT
Certification
- Safety and Quality
Timeline
Customer Service Agent
KLM AIRLINES
04.2025 - Current
Team Leader (Auditor )
EMIRATES AIRLINE DUBAI
02.2019 - 02.2023
Administrator
EMIRATES AIRLINE DUBAI
01.2018 - 02.2019
Nursing Assistant
LADY OF GRACE NURSING HOME
12.2012 - 01.2024
Resident Care Aide
CROYDON
08.2012 - 12.2012
Supervisor
NICHOLSON STONE FRUIT FARM
01.2011 - 08.2012
BBA - BACHELOR OF BUSINESS ADMINISTRATOR
RIMT IMCT
03.2007 - 03.2018
Some College (No Degree) - QUALITY CARE NURSING CERTICIATE IN AGED CARE
WEST RYDE
Some College (No Degree) - CERTIFICATE OF NATIONAL CPR FOUNDATION
NATIONAL CPR FOUNDATION