Sreekutty SreekandanPillai
Montreal,QC
Summary
An enthusiastic, self-motivated, reliable, responsible and hard working person. A mature team worker and adaptable to all challenging situations and able to work well both in a team environment as well as using own initiative. Also able to work well under pressure and adhere to strict deadlines.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Gexel
07.2021 - 12.2021
- Managing approximately 30 incoming calls per day.
- Register customer's complaints
- Convincing angry customers
- Provide valuable information to customers.
Customer Service Agent
Equinox
05.2021 - 07.2021
- Receiving and placing customer's telephone calls
- Maintaining customer relationships by handling questions and concerns with speed and professionalism
- Provide information regarding the service
- Enroll them to the optional service that are suits per customer.
Assembler
Dormakaba
11.2019 - 10.2020
- Prepare work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, sub assemblies, tools, and materials
- Verifies specifications by measuring complete component
- Documents actions by completing production and quality forms
- Contributes to team effort by accomplishing related results as needed.
Data Entry Clerk
Honda
01.2018 - 02.2019
- Produced monthly reports using advanced excel spreadsheet functions
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Assisted with receptionist duties, file organization and research and development.
Customer Service
CADD Centre
02.2017 - 10.2017
- Help customers with complaints and questions
- Give customers information about service
- Use telephones to reach out to customers
- Assist with placement of orders, refunds, or exchange.
Education
Sales Representative -
St. Pius X Career Centre
Montreal, QC05.2021
Starting a Business -
St. Pius X Career Centre
Montreal, QC10.2019
Master of Business Administration - Finance and Marketing
University of Kerala
Kollam, Kerala08.2016
Computerized Accounting -
University of Kerala
Kolam, Kerala06.2014
Bachelor Degree in Science -
University of Kerala
Kollam, Kerala04.2014
Skills
- Outstanding communication skills
- Active Listening
- Time management
- Conflict resolution
- Empathetic and genuine
- Problem-solving abilities
- Computer Proficiency
- Escalation management
- Documentation And Reporting
- Exemplary work ethic
- Time management
- Conflict resolution
- Empathetic and genuine
Languages
English
Full Professional
French
Limited Working
Timeline
Customer Service Agent
Gexel
07.2021 - 12.2021
Customer Service Agent
Equinox
05.2021 - 07.2021
Assembler
Dormakaba
11.2019 - 10.2020
Data Entry Clerk
Honda
01.2018 - 02.2019
Customer Service
CADD Centre
02.2017 - 10.2017
Sales Representative -
St. Pius X Career Centre
Starting a Business -
St. Pius X Career Centre
Master of Business Administration - Finance and Marketing
University of Kerala
Computerized Accounting -
University of Kerala
Bachelor Degree in Science -
University of Kerala
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