AMANJOT KAUR
Edmonton,AB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Agent
KLM AIRLINES
Edmonton, Alberta
04.2025 - Current
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Processed refunds, exchanges, and upgrades when necessary.
- Greeted passengers and provided information about departure and arrival times.
Team Leader
EMIRATES AIRLINE DUBAI
DUBAI, UAE
02.2019 - 02.2023
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Followed company policies and procedures related to customer service operations at all times.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
Administrator
EMIRATES AIRLINE DUBAI
DUBAI, UAE
01.2018 - 02.2019
- Prepared daily reports on passenger numbers and revenue generated by airline services.
- Inspected aircraft cabins before take off for any maintenance issues or irregularities.
- Processed payments for tickets and other services using cash registers or computers.
Nursing Assistant
LADY OF GRACE NURSING HOME
MELBOURNE , AUSTRALIA
12.2012 - 01.2024
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
Resident Care Aide
CROYDON
MELBOURNE, AUSTRALIA
08.2012 - 12.2012
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
- Ensured that all resident care is provided according to established policies and procedures.
- Reported any concerns about resident health status to the supervisor or nurse immediately.
Supervisor
NICHOLSON STONE FRUIT FARM
Melbourne, AUSTRALIA
01.2011 - 08.2012
- Developed strategies to improve team performance and productivity.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
BBA - BACHELOR OF BUSINESS ADMINISTRATOR
A S COLLEGE
INDIA03-2018
Some College (No Degree) - QUALITY CARE NURSING CERTICIATE IN AGED CARE
WEST RYDE
Some College (No Degree) - CERTIFICATE OF NATIONAL CPR FOUNDATION
NATIONAL CPR FOUNDATION
Skills
- Time management
- MS office
- Problem-solving
- Customer service
Certification
- DRIVING LICENCE CLASS 5
Timeline
Customer Service Agent
KLM AIRLINES
04.2025 - Current
Team Leader
EMIRATES AIRLINE DUBAI
02.2019 - 02.2023
Administrator
EMIRATES AIRLINE DUBAI
01.2018 - 02.2019
Nursing Assistant
LADY OF GRACE NURSING HOME
12.2012 - 01.2024
Resident Care Aide
CROYDON
08.2012 - 12.2012
Supervisor
NICHOLSON STONE FRUIT FARM
01.2011 - 08.2012
BBA - BACHELOR OF BUSINESS ADMINISTRATOR
A S COLLEGE
Some College (No Degree) - QUALITY CARE NURSING CERTICIATE IN AGED CARE
WEST RYDE
Some College (No Degree) - CERTIFICATE OF NATIONAL CPR FOUNDATION
NATIONAL CPR FOUNDATION
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