Harjeet Kaur
London,Canada
Summary
Dynamic professional with reliable, safety-conscious mindset and many years of experience excelling in inventory management,hazardous materials handling, exceptional customer service,problem-solving abilities, consistently achieving targets while fostering strong relationships. Adaptable and reliable, I thrive in fast-paced environments, ensuring safety and efficiency in all operations.
Overview
15
15
years of professional experience
Work History
Warehouse Operator
Advanced Wire Die Pvt. Ltd.
London, Ontario
04.2024 - Current
- Cleaned, maintained and organized the warehouse area daily.
- Processed orders accurately, efficiently and within specified timeframes.
- Maintained a clean work environment by adhering to safety protocols at all times.
- Managed hazardous materials appropriately per company regulations.
- Followed proper safety protocols when operating machinery in the warehouse.
- Packaged items for shipment according to customer specifications.
Support Executive
Delhi Institute of Digital Marketing
Delhi, India
02.2020 - 12.2023
- Provided technical support to customers via phone, email and remote access tools.
- Created detailed documentation of customer service interactions in a centralized database system.
- Monitored incoming calls and emails from customers; responded promptly as needed.
- Compiled reports summarizing daily activities such as call volume, average time per call.
- Participated in regular meetings with management team to discuss progress updates and challenges encountered during the day-to-day operations.
- Strengthened customer retention by offering discount options.
Political Science Teacher
New Delhi Convent Senior Secondary School
Delhi, India
03.2017 - 04.2019
- Assigned readings, papers, projects and other assignments related to political science topics.
- Developed course syllabi and lesson plans for courses in political science.
- Graded student work and provided feedback to help them understand their performance.
- Mentored students on how to use library resources effectively for research purposes.
- Assessed student class work, assignments and papers to evaluate performance.
Tele Counselor
Indraprastha Institute of Technology and Management
Delhi, India
02.2015 - 01.2017
- Coordinated resources to support clients and help each achieve targets.
- Provided supervision and mentorship to junior counselors and counseling interns.
- Advocated for clients' needs within their families, workplaces, and educational institutions.
- Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
- Maintained strict confidentiality regarding client information according to company policy.
Front Desk
Techno Automobiles Pvt. Ltd.
Delhi, India
05.2012 - 01.2015
- Greeting a warm welcome to the guests upon their arrival, and providing information.
- Keep the front desk clean, tidy, and supplied with all the necessary items.
- Answer all incoming calls, redirect them when needed, receive letters, packages, and other items.
- Data entry, keeping records, inventory management, and scanning important documents.
- Allocating queries among the team and getting them done within the time.
- Helping customers with correct and accurate information, and helping them with query resolution.
- Making calls to customers and clients.
Customer Care Executive
Spanco BPO Service Ltd.
Delhi, India
01.2010 - 04.2012
- Communicating with target audiences,
- Give customers information about products and services.
- Handling customer complaints and concerns.
- Keep records of customer interactions.
- Solving all products or service-related issues of the customer.
- Answer any incoming questions from customers.
Education
Bachelor of Education
Maharshi Dayanand University Rohtak
Haryana01-2017
Master of Arts -
Indira Gandhi National Open University
Delhi01-2014
B.A. (Hons.) - Political Science
Delhi University
Delhi01-2010
12th
SKV
New Delhi01-2007
10th
SKV
New Delhi01-2005
Skills
- Equipment operation
- Inventory management
- Hazardous materials handling
- Customer service
- Problem-solving
- Adaptability
- Reliability
- Relationship building
- Goal setting
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Warehouse Operator
Advanced Wire Die Pvt. Ltd.
04.2024 - Current
Support Executive
Delhi Institute of Digital Marketing
02.2020 - 12.2023
Political Science Teacher
New Delhi Convent Senior Secondary School
03.2017 - 04.2019
Tele Counselor
Indraprastha Institute of Technology and Management
02.2015 - 01.2017
Front Desk
Techno Automobiles Pvt. Ltd.
05.2012 - 01.2015
Customer Care Executive
Spanco BPO Service Ltd.
01.2010 - 04.2012
Bachelor of Education
Maharshi Dayanand University Rohtak
Master of Arts -
Indira Gandhi National Open University
B.A. (Hons.) - Political Science
Delhi University
12th
SKV
10th
SKV
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