AMANDEEP SINGH
Edmonton
Summary
Personable and solutions-focused, with ability to foster positive client relationships and resolve issues efficiently. Knowledge of customer support best practices and technical troubleshooting skills enable seamless problem-solving. Committed to delivering high-quality assistance to enhance customer satisfaction and drive team success.
Overview
11
11
years of professional experience
Work History
Day Support Lead
Walmart Retail Company
08.2022 - 10.2024
- Worked with Renovation Project of Walmart as Overnight Manager for 7 months
- Verifying that store is fully alarmed to keep our associate safe
- Checking email daily and delegating work to my team
- Review front end schedule to ensure coverage and breaks have been assigned
- Touchbase with all teams like attendance or sick call management and review daily planner completion
- Review store metrics and reports
- Delegate notes or expectation from store
- Assign Associates to zone key areas of the store
- Validate completion of Cap and section work process
- Validate with Unloading Department Manager that pallets pulled to salesfloor and backroom and truck have been finalized
- Provide feedback and any necessary training to associates
- Business review with Store Manager and ASM
- Open and lock Store Entrance
Dairy Frozen Department Manager
Walmart Retail Company
07.2021 - 07.2022
- Making sure that department was well stocked
- Cleaning and rotation of the product are done according to date
- Ordering the product to make sure that we had enough for customers
- Dealt with the customers complaints and helped them to find the product they could not find
- Delegating and following up on the tasks I assigned to my associates
- Disciplining associates for work that was incomplete or not to our company’s standard
- Rewarding and appreciating my associates for outstanding work they did
- To do the rotation of the products to save them from being expired
- Zone the products to the front so that easy for the customers to find the products
- Temperature check twice a day to make that proper temperature is maintained
- Maintaining modular labels
- Ensuring the merchandise was properly signed and priced
- Maintaining features
Assistant Professor
Dev Raj Group’s Technical Campus
Ferozepur, India
07.2018 - 07.2019
- Maintain records to monitor student’s progress, achievement, and attendance
- Establish the schedule and prepare the study matter and course outlines
- Cover the course contents through various illustrations, seminars, and assignments
- Educate students about the practicality of their subjects and handle laboratory sessions
- Help students in schedule preparation, pre-planning, resource forecasting for projects and guide and monitor each student or group of students related to the projects
- Involvement in the conduct of Examination
- Upload of records and awards of the student on the university portal
Research Work
01.2017 - 08.2017
- Comparative Evaluation of Hot Corrosion Behaviour of Different NiCr-Cr3C2 Coatings on T22 Steel
Industrial Training
Standard Corporation India Ltd.
Barnala, India
01.2014 - 06.2014
- Did the quality testing of the manufactured products
- Assembled gearboxes of the tractors
- Did the load testing for the engine
Education
Administrative Professional Certificate -
Norquest College
Edmonton, AB04.2021
Project Management Certificate -
MacEwan University
Edmonton, AB08.2020
Master of Technology -
Punjabi University
08.2017
Bachelor of Technology -
Punjab Technical University
08.2014
Skills
- Quality work
- Time management
- Public speaking
- Lecturing
- Adaptability
- Flexibility
- Learning new technologies
- Learning new languages
- Interest in art
Work Integrated Learning
- Standard Corporation India Ltd., Barnala, India, Industrial Training, 01/01/14, 06/30/14, Did the quality testing of the manufactured products., Assembled gearboxes of the tractors., Did the load testing for the engine.
- Research Work, Comparative Evaluation of Hot Corrosion Behaviour of Different NiCr-Cr3C2 Coatings on T22 Steel, 01/01/17, 08/31/17
Skill Summary
- Perform quality work and complete it on time.
- Fluent in English, Punjabi, and Hindi.
- Confident in giving public speeches and delivering lectures.
- Always reach the workplace on time and effectively perform the tasks provided by the management.
- Fond of learning new things, like new technology, languages, art, etc.
- Adjust myself according to the situation due to flexibility in nature.
- Living in different areas and working with different people for the last 8 years.
Timeline
Day Support Lead
Walmart Retail Company
08.2022 - 10.2024
Dairy Frozen Department Manager
Walmart Retail Company
07.2021 - 07.2022
Assistant Professor
Dev Raj Group’s Technical Campus
07.2018 - 07.2019
Research Work
01.2017 - 08.2017
Industrial Training
Standard Corporation India Ltd.
01.2014 - 06.2014
Project Management Certificate -
MacEwan University
Master of Technology -
Punjabi University
Bachelor of Technology -
Punjab Technical University
Administrative Professional Certificate -
Norquest College