Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amandeep Singh

Surrey,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Budtender

Queensborough Cannabis
08.2023 - Current
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.

Dispatch Supervisor

Deleezy Logistics (AMAZON DVC4)
11.2021 - Current
  • Managed 3 dispatchers and 30 Driving Associates while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Directed dispatching, routing and tracking of 30 fleet vehicles.
  • Planning pre-determined routes and accommodating route changes as needed
  • Planning rescue routes depending on route status
  • Sent out drivers to assist other Drivers based on locations, needs and availability.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated repairs(lease plan) to vehicles to maintain fleet operations.
  • Organizing class room training and on road training for New Associates.
  • Ordered supplies and allocated resources to personnel based on need.

Inventory/Kitchen Assistant

UEM Cannabis (Langley)
06.2022 - 09.2022
  • Helped Supervisor prepare orders for customer with strong attention to detail and presentation expertise.
  • Perform daily, monthly and yearly inventory audits and reconciliations.
  • Maintain clean and well organized inventory and fulfillment area as well as manage physical inventory storage.
  • Responsible for receiving, verifying and onboarding new inventory.
  • Certify that all product information is accurate such as product details and pricing information in POS and online menu.
  • Prepare online orders and mark them ready to pick up.
  • Proactively monitor and maintain minimum inventory threshold levels.

Delivery Driver

Deleezy Logistics
03.2022 - 07.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.

Customer Service Manager

Allwin Securities
08.2018 - 08.2021
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Managed over 50 customer calls per day.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

Education

MBA - Finance

Welingkar Institute of Management
Mumbai
05.2017

Bachelor of Engineering - Mechanical Engineering

K.J Somaiya College of Engineering
Mumbai
06.2015

Skills

  • Decision Making
  • Critical Thinking
  • Self-Motivated
  • Attention to Detail
  • Professional integrity
  • Relationship Building
  • Business Intelligence Gathering
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Creative Problem Solving

Accomplishments

  • Acquired 80 High Net worth clients 2019-2021
  • “Coffee with CEO” winner at Motilal Oswal –Summer internship (Acquired 10 channel partners and 3 PMS
    closure) 2016
  • Global Citizen Leadership (GCL)- waste water treatment for smart campus 2015-2016
  • Secured 3rd place at inter-state project competition (B.E project) PRAKALPA 2015 by ISTE
  • Completed Web designing course (2014)
  • Mumbai (2015) Gold medalist(1st place) at SP JAIN FOOTBALL TOURNAMENT (2015-2016)
  • INFRA Chief at KJ Somaiya college of engineering ,organizing college cultural and technical festivals (2012-2013)
  • Organiser for IMPULSE (technical fest) at kj Somaiya college of engineering( 2011-2012)


Timeline

Budtender

Queensborough Cannabis
08.2023 - Current

Inventory/Kitchen Assistant

UEM Cannabis (Langley)
06.2022 - 09.2022

Delivery Driver

Deleezy Logistics
03.2022 - 07.2022

Dispatch Supervisor

Deleezy Logistics (AMAZON DVC4)
11.2021 - Current

Customer Service Manager

Allwin Securities
08.2018 - 08.2021

MBA - Finance

Welingkar Institute of Management

Bachelor of Engineering - Mechanical Engineering

K.J Somaiya College of Engineering

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