AMANDEEP KAUR
Brampton,ON
Summary
Dynamic professional with a proven track record at PROPEL HOLDINGS LTD, excelling in customer relations and critical thinking. Expert in leveraging computer proficiency and Microsoft Excel to enhance team development and problem resolution. Achieved high customer satisfaction by mastering product knowledge and active listening, significantly fostering loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
The Waterside Inn
09.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Customer Service Representative
PROPEL HOLDINGS LTD
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Production Associate
GOODFOOD MARKET CORP.
01.2020 - 11.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
Education
BBA - GLOBAL SUPPLY CHAIN MANAGEMENT
MATRIX COLLEGE OF MANAGEMENT AND HEALTHCARE INC.
04-2021
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Product knowledge
- Team development
Timeline
Guest Service Representative
The Waterside Inn
09.2023 - Current
Customer Service Representative
PROPEL HOLDINGS LTD
04.2022 - Current
Production Associate
GOODFOOD MARKET CORP.
01.2020 - 11.2021
BBA - GLOBAL SUPPLY CHAIN MANAGEMENT
MATRIX COLLEGE OF MANAGEMENT AND HEALTHCARE INC.
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