Jose Govea
Thousand Palms
Summary
Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques. Ready to use and develop interpersonal and problem-solving skills in Desired Position role.
Overview
2026
2026
years of professional experience
Work History
Guest Service Representative
Raceway Car Wash
08.2024 - Current
- Led customer service initiatives by promptly addressing inquiries and resolving concerns. Managed point-of-sale systems to ensure accurate transaction processing. Oversaw cleanliness and organization of reception area, significantly enhancing customer experience. Developed customer education programs on car wash services, successfully promoting additional products. Facilitated training sessions for new staff on standard operating procedures and effective customer interaction techniques. Supervised inventory management to guarantee sufficient supply of cleaning materials and products. Administered payment transactions with precision, upholding strict cash handling protocols.
General Sales Representative
Grand Prix Car Wash & Detail Center
04.2024 - 08.2024
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Identified customer needs and tailored product offerings to drive sales growth.
- Collaborated with team members to achieve monthly sales targets effectively.
- Processed orders and managed inventory using CRM software for streamlined operations.
Crew Member
McDonald's
05.2022 - 08.2022
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale system accurately and efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Construction Laborer
Lindy's Pools
2019 - 2022
- Operated heavy machinery to assist in pool excavation and site preparation.
- Collaborated with team members to ensure timely project completion and adherence to safety standards.
- Maintained tools and equipment, ensuring optimal functionality and compliance with safety regulations.
- Assisted in the installation of pool shells and coping, following design specifications accurately.
- Conducted site clean-up operations, maintaining organized workspaces for improved efficiency and safety.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
Associate of Science - Business Administration
College of The Desert
Palm Desert, CA05.2025
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CA06.2022
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Complaint handling
- Guest relations
- Financial transactions
- Product sales
- Language proficiency
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Active listening
- Multitasking
- Problem-solving
- Attention to detail
- Management interaction
- Decision-making
- Interpersonal communication
- Reliability
- Flexibility
- Self motivation
- Professionalism
- Goal setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Service Representative
Raceway Car Wash
08.2024 - Current
General Sales Representative
Grand Prix Car Wash & Detail Center
04.2024 - 08.2024
Crew Member
McDonald's
05.2022 - 08.2022
Construction Laborer
Lindy's Pools
2019 - 2022
Associate of Science - Business Administration
College of The Desert
High School Diploma -
Rancho Mirage High School