AMANDEEP KAUR
Edmonton,AB
Summary
Experienced customer service representative brings 5+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindsets.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Fairstone Financial
Financial Service Representative
Edmonton, Alberta
11.2025 - Current
- Assisted customers in completing loan applications and identifying suitable financial solutions.
- Review financial information and process loan documentation.
- Explain loan terms, payments, and available options.
- Delivered exceptional customer service and support for account inquiries.
- Cultivated customer relationships to achieve sales and service targets.
Finance Manager
Maclin Ford
Calgary, AB
01.2025 - 10.2025
- Managed budgeting processes and financial forecasting for dealership operations.
- Coordinated audits to ensure compliance with regulations and internal policies.
- Trained staff on best practices in finance and accounting procedures.
- Greeted and engaged prospective customers, building rapport and identifying individual needs, preferences, and budgets
- Delivered detailed product demonstrations, highlighting features, performance, safety, and technology benefits of various vehicle models.
Sales and Finance Manager
Roadway Auto & Sport Inc.
Saskatoon, SK
01.2023 - 12.2024
- Sold insurance products, including GAP, extended warranties, and protective options, enhancing customer protection and satisfaction.
- Maintained visual standards and designs of car showroom and lot to attract customers and enhance brand image.
- Monitored sales activities to ensure customer satisfaction and high-quality service delivery.
Assistant Manager
Zauq Mississauga
Mississauga, ON
06.2021 - 11.2022
- Created production schedules by assessing worker hour requirements to ensure timely job completion
- Maintained and cleaned company equipment to ensure optimal functionality.
- Supervised daily operations to ensure smooth workflow and efficient service.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coordinated staff schedules to optimize coverage during peak business hours.
Floor Supervisor
Wild Wings
Bampton, ON
02.2020 - 06.2020
- Assisted customers with inquiries and requests to enhance overall satisfaction.
- Processed guest payments efficiently at the front desk.
- Delivered friendly service and knowledgeable assistance to foster customer loyalty and drive consistent sales.
Education
Graduate Diploma - International Business
Lambton College
Mississauga, ONSkills
- Loan product knowledge
- Financial analysis
- Client relationship management
- Attention to detail
- Client relationship management
- Effective communication
- Problem solving
- Critical Thinking
- Team collaboration
Certification
- Smart Serve
- Security Guard License
- First Aid
- CPR
Timeline
Fairstone Financial
Financial Service Representative
11.2025 - Current
Finance Manager
Maclin Ford
01.2025 - 10.2025
Sales and Finance Manager
Roadway Auto & Sport Inc.
01.2023 - 12.2024
Assistant Manager
Zauq Mississauga
06.2021 - 11.2022
Floor Supervisor
Wild Wings
02.2020 - 06.2020
Graduate Diploma - International Business
Lambton College