Zenia L. D'souza
Toronto,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Services Representative
The Canadian Imperial Bank of Commerce - CIBC
07.2021 - Current
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Offered competitive commercial banking solutions and retail financing options.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Recommended loan approvals and denials based on customer loan application reviews.
Cashier
A&W Burgers
01.2021 - 07.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers and followed outlined steps of service
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Store Associate
Home Sense
11.2020 - 01.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Store Clerk
Dominos
07.2020 - 11.2021
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Store Associate
Bikini Village
10.2019 - 03.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
Tour Manager
Thomas Cook India
12.2016 - 07.2019
- Coordinated accommodations for crew and passengers and tour transportation between destinations.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Built personal relationships with guests to promote positive experiences.
Brand Ambassador
Sanda Lifestyle
11.2012 - 04.2014
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
Events Associate
Avinash Media Associates
07.2010 - 01.2012
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Education
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
George Brown College
Toronto, ON03.2021
Diploma - Fashion Design And Production
INifd
Mumbai IndiaHigher Secondary School Certifcate - Arts
R.D National College
Mumbai IndiaSkills
- Loan Product Knowledge
- Clientele Management
- Needs Assessment
- Fraud Detection
- Customer Account Management
- Customer Retention Strategies
- Customer Care
- Account Management Software
- Checking Applications
- Issue and Complaint Resolution
- Customer Relationship Management (CRM) Software
- Customer Satisfaction
Certification
4 Seasons Reconciliation Certificate
First aid and CPR certified
WHIMS/GHS certificate
WHSA certificate
TrainCan.Inc BASICS.fst 4TH Edition Food Safety Certificate
Thomas Cook Tour Management Certificate
Timeline
Financial Services Representative
The Canadian Imperial Bank of Commerce - CIBC
07.2021 - Current
Cashier
A&W Burgers
01.2021 - 07.2021
Store Associate
Home Sense
11.2020 - 01.2021
Store Clerk
Dominos
07.2020 - 11.2021
Store Associate
Bikini Village
10.2019 - 03.2020
Tour Manager
Thomas Cook India
12.2016 - 07.2019
Brand Ambassador
Sanda Lifestyle
11.2012 - 04.2014
Events Associate
Avinash Media Associates
07.2010 - 01.2012
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
George Brown College
Diploma - Fashion Design And Production
INifd
Higher Secondary School Certifcate - Arts
R.D National College
4 Seasons Reconciliation Certificate
First aid and CPR certified
WHIMS/GHS certificate
WHSA certificate
TrainCan.Inc BASICS.fst 4TH Edition Food Safety Certificate
Thomas Cook Tour Management Certificate
Similar Profiles
Gia AbesiaGia Abesia
CLIENT SERVICE REPRESENTATIVE at Canadian Imperial Bank of Commerce (CIBC)CLIENT SERVICE REPRESENTATIVE at Canadian Imperial Bank of Commerce (CIBC)
Benjamin LeeBenjamin Lee
Talent Acquisition Partner at Canadian Imperial Bank of Commerce (CIBC)Talent Acquisition Partner at Canadian Imperial Bank of Commerce (CIBC)
NIYOUSHA JAHANBIGLOOEINIYOUSHA JAHANBIGLOOEI
Lead Client Service Representative at Canadian Imperial Bank of Commerce (CIBC)Lead Client Service Representative at Canadian Imperial Bank of Commerce (CIBC)