HOMISHA SHARMA
Edmonton,AB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Masala Bhawan Cuisine
08.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Front Desk Receptionist
Pizza Point
02.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor of Business Administration - Business Administration
NorQuest College
Edmonton, AB04.2025
High School Diploma -
Kamla Nehru Public School
Phagwara03.2022
Skills
- Gift Wrapping Boxes
- Inbound and Outbound Calling
- Exceptional Communicator
- Correcting Discrepancies
- Customer Service
- Product Merchandising
- Closing Sales
- Cultural Awareness
- Telephone Reception
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Professional Working
reading books ,listening to music,
like reading story books and like to listening folk music.
Timeline
Customer Service Associate
Masala Bhawan Cuisine
08.2023 - 09.2023
Front Desk Receptionist
Pizza Point
02.2022 - 03.2023
Bachelor of Business Administration - Business Administration
NorQuest College
High School Diploma -
Kamla Nehru Public School
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