AMANDEEP KAUR
Brampton,Canada
Summary
Professional with robust background in computer science education, adept at simplifying complex concepts for diverse learners. Proven track record in fostering collaboration and achieving results within academic settings. Skilled in programming languages, algorithms, and data structures. Dependable team player who adapts to changing needs and consistently delivers impactful educational experiences.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved accounting, service and delivery concerns.
Visiting Lecturer
SGPC College
12.2012 - 05.2015
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Excellent communication skills, both verbal and written.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
Home Tutor
Private Home
04.2009 - 11.2014
- Reviewed materials assigned by students' teachers to aid students in successfully completing homework.
- Utilized creative teaching methods such as games and interactive activities to make learning enjoyable and engaging.
- Developed student confidence through positive reinforcement strategies.
- Supported students with helpful study habits and exam strategies.
- Conducted review sessions to help students prepare for tests.
- Maintained records of student assessments, tutoring activities and results.
- Knowledge of All elementary subjects including math's, science, social studies, computer science.
Education
Post Graduate Course in Cloud Computing -Big Data -
Lambton College of Applied Arts & Tech
05.2018
MCA - Information Technology
Punjabi University
04.2012
BCA - Information Technology
Punjabi University
04.2009
Skills
- Customer Service
- Business Awareness
- Empathy
- Analytical Skills
- Ability to Work Under Pressure
- Multitasking
- Patience
- Customer service
- Active listening
- Data entry
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
T-Mobile
01.2024 - Current
Visiting Lecturer
SGPC College
12.2012 - 05.2015
Home Tutor
Private Home
04.2009 - 11.2014
MCA - Information Technology
Punjabi University
BCA - Information Technology
Punjabi University
Post Graduate Course in Cloud Computing -Big Data -
Lambton College of Applied Arts & Tech
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