Amandeep Kaur
Calgary,AB
Summary
Proven leader at Kentucky Fried Chicken, adept in cash handling and fostering a customer service focus. Excelled in mentoring and training, enhancing team performance and efficiency. Achieved notable customer satisfaction and compliance with safety standards, contributing significantly to store objectives. Demonstrates exceptional decision-making and reliability, driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Shift Manager
Kentucky Fried Chicken
04.2022 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
High School Diploma -
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.2021
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Punctual and Reliable
Languages
English
Full Professional
Timeline
Shift Manager
Kentucky Fried Chicken
04.2022 - 01.2024
High School Diploma -
Sault College of Applied Arts And Technology
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