Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Poonampreet Kaur

Winnipeg

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Apple
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Overnight Stocker

No Frills Grocery
02.2022 - 06.2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Education

Baking Foundations - Baking

Assiniboine Community College
Winnipeg, MB
01.2024

GED -

Red River College of Applied Arts, Science And Technology
Winnipeg, MB
04.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Complaint Handling

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Certification

Food handler training certificate

Emergency First Aid

Timeline

Customer Service Representative

Apple
07.2023 - Current

Overnight Stocker

No Frills Grocery
02.2022 - 06.2023

Baking Foundations - Baking

Assiniboine Community College

GED -

Red River College of Applied Arts, Science And Technology
Poonampreet Kaur