Poonampreet Kaur
Winnipeg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Apple
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Overnight Stocker
No Frills Grocery
02.2022 - 06.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Baking Foundations - Baking
Assiniboine Community College
Winnipeg, MB01.2024
GED -
Red River College of Applied Arts, Science And Technology
Winnipeg, MB04.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint Handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
Food handler training certificate
Emergency First Aid
Timeline
Customer Service Representative
Apple
07.2023 - Current
Overnight Stocker
No Frills Grocery
02.2022 - 06.2023
Baking Foundations - Baking
Assiniboine Community College
GED -
Red River College of Applied Arts, Science And Technology