Amandeep Kaur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Security Guard Officer
Gardaworld
11.2022 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Safeguarded entrances using scanning equipment to keep lines moving.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Enhanced security measures by conducting thorough patrols and identifying potential risks.
- Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
- Conducted detailed incident reports for management review, resulting in increased awareness of security concerns.
- Participated in regular training sessions to enhance knowledge of industry best practices and maintain peak performance levels.
- Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
- Reported irregularities such as fire and safety hazards to maintenance.
Security Guard Officer
Securitas
09.2022 - 11.2023
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Developed and implemented training methods to promote improved officer performance.
- Managed credentialing for site employees, consultants and subcontractors.
- Monitored CCTV cameras and alarm systems for security breaches.
Customer Service Representative
Soul Restaurants (KFC)
01.2018 - 12.2019
- De-escalated problematic customer concerns, maintaining calm, friendly environment.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Analyzed customer activity to promote safe and secure environment.
- Upsold products and services to address customer needs and maximize sales.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Answered incoming telephone calls to provide store, products and services information.
Education
Post Graduation Diploma - Computer Science Engineering
Bhai Gurdas Institute
India12.2016
Skills
- Multitasking and Prioritization
- Detail-Oriented
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- First Aid and CPR Certified
- Attentive and Observant
- Verbal and Written Communication
- Team Player
- Customer Service
- Interior and Exterior Patrol
- ID Verification
- Vehicle inspections
- Patrol operations
Languages
English
Hindi
Punjabi
Canadian Citizen
Canadian Citizen
Timeline
Security Guard Officer
Gardaworld
11.2022 - Current
Security Guard Officer
Securitas
09.2022 - 11.2023
Customer Service Representative
Soul Restaurants (KFC)
01.2018 - 12.2019
Post Graduation Diploma - Computer Science Engineering
Bhai Gurdas Institute
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