AMANDEEP KAUR
Edmonton,AB
Summary
Friendly User Desk Technician with effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
User Support Technician
Devloz Tech Inc.
Toronto,ON
03.2021 - 03.2022
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Solved various types of technical issues via email, chat and phone.
- Activated new subscriptions and manage client users on Microsoft Office 365 and Azure Active Directory.
- Created user profiles and security access
- Research, document and escalate support cases to higher levels of support when unable to resolve issues using available resources.
- Provided basic end-user troubleshooting and desktop support.
Windows System Administrator(Intern)
Chowdhury Akhtar & Associates
Montreal,Canada
10.2020 - 01.2021
- Installed and configured and updated Windows ystems and servers
- Troubleshoot hardware and network issues
- Managed user access
- Providing technical support for staff and back-end system users.
- Discused system and server upgrades with IT managers.
- Reviewed system error logs and user-reported errors
Education
Computer Networks And Security -
Institut Supérieur D'Informatique ISI
Montreal, QC CanadaBachelor of Computer Applications -
Multani Mal Modi College
Patiala IndiaSkills
Troubleshoot Network Issues
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
User Support Technician
Devloz Tech Inc.
03.2021 - 03.2022
Windows System Administrator(Intern)
Chowdhury Akhtar & Associates
10.2020 - 01.2021
Computer Networks And Security -
Institut Supérieur D'Informatique ISI
Bachelor of Computer Applications -
Multani Mal Modi College
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