AMANDEEP GILL
Toronto,Ontario
Summary
Perceptive Senior Business Analyst with 6+ years driving successful business processes for companies in Banking, Retail, Telecom and Insurance. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst
TD Canada
04.2022 - Current
- Work with Agile development team to deliver new products by converting business requirements into user stories
- Collaborate closely with the product owners to identify and understand business requirements of the proposed system
- Ensure the highest level of quality is delivered in upgrades, changes, releases and implementations by supporting the build and use of test environments
- Create test strategies and plans, write specific test cases, and build transactions to run tests and verify results
- Actively participate in user testing of the design assets, such as wireframes/mock-ups/creative visualizations of the solution
- Provide operational support to business teams as required through the implementation phases of the various systems
- Built and documented processes – final and interim to support business timelines
- Analyze data, document data definition between existing and new systems; built report requirements where required, document reporting/data processes where needed
- Review test cases with QAs and provide feedback and recommendations on any gaps in the test cases including negative testing, use case scenarios, etc. before signing off on test cases
- Support the Product Owner in refining the suitable amount of epics, features & stories for each sprint, as well as active contribution towards prioritization activities
- Plan deliverable implementations and change management, ensuring enough lead time and communication to modify business processes, prepare impacted associates, maintain set up documentation and adhere to change control standards
- Document and tracking user stories using Jira
- Effectively document the current (As-Is) and future state (To-Be) of the business processes using MS Visio
- Manage long-term client relationships, anticipating and addressing underlying needs, proactively adding value to products, services and processes
- Provide ongoing support and expertise of products and systems, diagnosing problems and assisting in the development of solutions
- Coordinated with the users and applicable technology teams to ensure the timely resolution of daily processing difficulties and issues
- Maintain a high level of quality service with minimum impact on the Business and our clients
- Analyze requirements to develop business processes and use cases
- Evaluate existing system capabilities and analyze solutions using interviews, document analysis, requirements workshops, surveys, site visits
Business Analyst
Hudson's Bay
08.2020 - 03.2022
- Worked in a fully agile environment using JIRA
- Coordinated data migration and post-migration activities to help expand fibre network services
- Using UML and Process diagrams such as Use Case and flowcharts to visually represent the process well and presenting the same to my scrum team for their better understanding
- Gathered complete, precise requirements and related information by asking all the relevant open-ended questions to Product Owner
- Assisted and Supporting Product Owner by writing the user stories with related Acceptance Criteria and Definition of Done (DoD) and maintaining the product backlog
- Reviewed User stories with PO to check if they are complete following INVEST approach and ready to be taken in Sprint as per the Definition of Ready (DoR)
- Participated in all the scrum ceremonies to work hand in hand with Scrum Master to time box and achieve the sprint goal within the stipulated time of 2 weeks
- Used SQL management studio to extract data in Excel format and map tables using inner joins, etc
- Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing a consistent process for the communication, escalation, and resolution of issues
- Monitored process flows and created Business Process Verification Plans, conducted and wrote user test checklist manual for UAT Phase
- Managed schedules while working with multiple teams
- Documented artifacts including, but not limited to, Functional Specifications and the Use Case Specifications
- Articulated business requirements from user interviews and workshops and then converted requirements into technical specifications for developers
- Worked with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams
- Conducted Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest to identify and documenting all issues, functionality gaps and new functionality needs
- Involved in monitoring process flows, creating Business Process Verification Plans, and conducting and writing user test check list manual for UAT Phase
Business Analyst
Fido
01.2019 - 07.2020
- Coordinated planning activities, scheduled dependencies, task assignments and status tracking to support successful data migrations
- Gathered requirements using interviews with project sponsors, document analysis, and business process descriptions, and worked closely with clients to write systems requirements based on approved business requirements
- Reviewed and evaluated the vendor’s work deliverables (SDS), to ensure the Systems Requirements were met
- Created and maintained requirements specifications according to standard template
- Conducted retrospective meetings to discuss issues faced during the sprint and overcome them for future sprints
- Facilitated Daily Defect status and Progress meeting reports with QA team; carried out defect tracking using Clear Quest for identifying and documenting all issues, functionality gaps and new functionality needs
- Involved in monitoring process flows and created Business Process Verification Plans, conducted and wrote user test checklist manual for UAT Phase
- Worked with UNIX server to extract and place the data in the server, changing the name convention of files, and also HPQC (defect logging tool) HPQC skills to log defects and retrieve them to prepare defect report
- Worked with business users to define product feature requests, business requirement specifications, and change requests; documented requirements and transformed them into functional and technical requirement specifications; modeled business process flows using UML, activity and sequence diagram
Jr. Business Analyst
Manulife Insurance
12.2017 - 12.2018
- Worked in Waterfall methodology and was a contributor to the project's successful completion
- Updated work in progress and deliverables estimates were supplied to stakeholders
- Ensured that all tasks were completed within the specified timeframes
- Used BA elicitation techniques such as interviews and discussions with clients to Identify end-user needs for the website
- Conducted one-to-one meetings and web-Conferences as well as JAD sessions with different stakeholders; analyzed and came up with suggestions providing consistent process for the communication, escalation, and resolution of issues
- Documented artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications
- Articulated business requirements from user interviews and workshops and converted requirements into technical specifications for developers
- Worked with other team members in reviewing requirements via the use of Use Case Diagrams and Activity Diagrams
- Interacted with stakeholders and facilitated communication between client and the IT department
- Created targeted questionnaires and interviews for SME’s, clients and business users to gather requirements
- Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application
- Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues
- Prepared use case documents and utilized MS Visio to create UML diagrams, including use case, activity, and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements
- Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management, to identify critical and high-risk areas of the application
- Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
- Developed a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application
Education
Bachelor of Arts - Professional Communication
Toronto Metropolitan University
Toronto, ON2017
Skills
- Waterfall & Agile Methodology
- Risk & Conflict Management
- Adaptability & Flexibility
- Operational Processes
- Requirement Gathering
- Root Cause Analysis
- Workshop Facilitation
- User Acceptance Testing (UAT)
- Test Cases & Scenarios
- JAD Sessions
- Data Mapping, Workflow Diagrams, Wireframes, Mockups
- User Stories
Certification
- CSPO (Certified Scrum Product Owner)
- IIBA Agile Analysis Certification (AAC)
Timeline
Sr. Business Analyst
TD Canada
04.2022 - Current
Business Analyst
Hudson's Bay
08.2020 - 03.2022
Business Analyst
Fido
01.2019 - 07.2020
Jr. Business Analyst
Manulife Insurance
12.2017 - 12.2018
Bachelor of Arts - Professional Communication
Toronto Metropolitan University
- CSPO (Certified Scrum Product Owner)
- IIBA Agile Analysis Certification (AAC)
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