Amandeep Ghotra
Brampton,ON
Summary
Reliable Courier known for high productivity and efficiency in task completion. Specialize in time management, route optimization, and customer service, ensuring timely deliveries and positive interactions. Excel in communication, adaptability, and problem-solving to navigate challenges and maintain client satisfaction.
Overview
5
5
years of professional experience
Work History
Courier
self employed
Brampton, Ontario
12.2021 - Current
- Picked up medical specimens from local care providers for delivery to laboratory.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Checked and secured package loads before deliveries.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Communicated with customers to coordinate delivery times.
- Provided excellent customer service by answering questions about delivery status.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
Customer Service Manager
kwality sweets and restaurant
Brampton, Ontario
03.2020 - 12.2021
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Audited customer account information to identify issues and develop solutions.
- Conducted training and offered staff development opportunities to decrease process lags.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
GENERAL BUSSINESS - Business
Cambrian College of Applied Arts And Technology
Greater Sudbury, None05-2020
Skills
- Excellent driving skills
- Delivering time-sensitive specimens
- Attention to confidentiality
- Handheld scanning devices
- Traffic safety
- Coordinating efficient routes
- Local routes
- Time management
- Route planning
- Defensive driving
- Vehicle inspections
- Heavy lifting
- Customer service
Timeline
Courier
self employed
12.2021 - Current
Customer Service Manager
kwality sweets and restaurant
03.2020 - 12.2021
GENERAL BUSSINESS - Business
Cambrian College of Applied Arts And Technology