Amanda Young
Ingersoll,ON
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve multi-system objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving. Superior communication, task prioritization and organizational skills. Proud and effective member of multidisciplinary teams.
Overview
13
13
years of professional experience
Work History
Registered Practical Nurse
Woodstock Hospital
Woodstock, ON
02.2017 - Current
- Assess patient's physical and mental health needs
- Assessed safety of patients as required
- Provided crisis rehabilitation techniques as needed and established trust therapeutic interventions in a recovery-focused, team-based model of care
- Enhanced patient satisfaction with compassionate, attentive care and effective communication
- Maintained accurate documentation of patient information, treatments administered, and observations made during shifts
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues as needed.
Dental Hygiene Coordinator
Station Dental
09.2011 - 03.2017
- Greeting patients and communicating with the team, and doctor orders
- Insurance processing
- Answering office phone, sending, receiving faxes, billing
- Entered data, generated reports, and produced tracking documents
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
- Gathered, sanitized and organized materials to support operations.
Crisis Line Coordinator
Canadian Mental Health Association
10.2019 - 12.2022
- Provide immediate response on the crisis line and determine initial triage, when a client calls in crisis
- Crisis intervention to understand the factors contributing to the current difficulties for adults, in developing a working formulation
- Provide support and follow-up post crisis with ongoing telephone support or by connecting clients to appropriate follow-up agencies
- Processing referrals
- Complete a mental health assessment for clients in crisis, utilizing a variety of assessment tools.
Temp Occupational Health Nurse
Woodstock Hospital
Woodstock, ON
12.2021 - 06.2022
- Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations
- Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures
- Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives
- Conducted regular health screenings to detect potential health issues early, improving overall workforce wellbeing.
Education
CPRI
04.2021
Western University
02.2018
Centre For Suicide Prevention
03.2017
Nursing -
Conestoga College
01.2016
Skills
- Employment experience within the business admin sector for 6 years
- Meeting facilitation
- Deadline Management
- Budgeting expertise
- Communications management
- Employment experience in the Woodstock Hospital Mental Health Leadership Team
- Employment experience with Woodstock Hospital Human Resources with the Occupational Health Team during COVID19
- Willingness for continued professional growth
- Experience with Data entry and interpretation
- Strong leadership, time management and organizational skills
- Excellent verbal and written communication skills
- Interdisciplinary Collaboration
Affiliations
Registered Practical Nurses Association of Ontario
Hobbies and Interests
- Minor Soccer Coach 2020-Present
- Multi-time winner of Woodstock Hospital Unit Decoration Contests
- Multi-time winner of Woodstock's Parade Float Contests
- Employee Event Coordinator
- Proud Century Home Owner and DYI-er
- Boy mom x 2
- Plant Fanatic
- Major Leafs Fan- Winner of Leafs Fan Deck tickets twice in 6 weeks this year
References
Available upon request
Timeline
Temp Occupational Health Nurse
Woodstock Hospital
12.2021 - 06.2022
Crisis Line Coordinator
Canadian Mental Health Association
10.2019 - 12.2022
Registered Practical Nurse
Woodstock Hospital
02.2017 - Current
Dental Hygiene Coordinator
Station Dental
09.2011 - 03.2017
Western University
Nursing -
Conestoga College
CPRI
Centre For Suicide Prevention