Amanda Young
Ingersoll,ON
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve multi-system objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving. Superior communication, task prioritization and organizational skills. Proud and effective member of multidisciplinary teams.
Overview
13
13
years of professional experience
Work History
Registered Practical Nurse
Woodstock Hospital
02.2017 - Current
- Assess patient's physical and mental health needs
- Assessed safety of patients as required
- Provided crisis rehabilitation techniques as needed and established trust therapeutic interventions in a recovery-focused, team-based model of care
- Enhanced patient satisfaction with compassionate, attentive care and effective communication
- Maintained accurate documentation of patient information, treatments administered, and observations made during shifts
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues as needed.
Dental Hygiene Coordinator
Station Dental
09.2011 - 03.2017
- Greeting patients and communicating with the team, and doctor orders
- Insurance processing
- Answering office phone, sending, receiving faxes, billing
- Entered data, generated reports, and produced tracking documents
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed
- Gathered, sanitized and organized materials to support operations.
Crisis Line Coordinator
Canadian Mental Health Association
10.2019 - 12.2022
- Provide immediate response on the crisis line and determine initial triage, when a client calls in crisis
- Crisis intervention to understand the factors contributing to the current difficulties for adults, in developing a working formulation
- Provide support and follow-up post crisis with ongoing telephone support or by connecting clients to appropriate follow-up agencies
- Processing referrals
- Complete a mental health assessment for clients in crisis, utilizing a variety of assessment tools.
Temp Occupational Health Nurse
Woodstock Hospital
12.2021 - 06.2022
- Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations
- Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures
- Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives
- Conducted regular health screenings to detect potential health issues early, improving overall workforce wellbeing.
Education
CPRI
04.2021
Western University
02.2018
Centre For Suicide Prevention
03.2017
Nursing -
Conestoga College
01.2016
Skills
- Employment experience within the business admin sector for 6 years
- Meeting facilitation
- Deadline Management
- Budgeting expertise
- Communications management
- Employment experience in the Woodstock Hospital Mental Health Leadership Team
- Employment experience with Woodstock Hospital Human Resources with the Occupational Health Team during COVID19
- Willingness for continued professional growth
- Experience with Data entry and interpretation
- Strong leadership, time management and organizational skills
- Excellent verbal and written communication skills
- Interdisciplinary Collaboration
Affiliations
Registered Practical Nurses Association of Ontario
Hobbies and Interests
- Minor Soccer Coach 2020-Present
- Multi-time winner of Woodstock Hospital Unit Decoration Contests
- Multi-time winner of Woodstock's Parade Float Contests
- Employee Event Coordinator
- Proud Century Home Owner and DYI-er
- Boy mom x 2
- Plant Fanatic
- Major Leafs Fan- Winner of Leafs Fan Deck tickets twice in 6 weeks this year
References
Available upon request
Timeline
Temp Occupational Health Nurse
Woodstock Hospital
12.2021 - 06.2022
Crisis Line Coordinator
Canadian Mental Health Association
10.2019 - 12.2022
Registered Practical Nurse
Woodstock Hospital
02.2017 - Current
Dental Hygiene Coordinator
Station Dental
09.2011 - 03.2017
Western University
Nursing -
Conestoga College
CPRI
Centre For Suicide Prevention
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