Amanda Young
Ingersoll,ON
Summary
Passionate, client focused individual with success providing enhanced customer service. Committed to delivering best-in-class client care through effective education and counseling. Proven leadership focused on increasing and enhancing client care and satisfaction. Superior communication, task prioritization and organizational skills.
Proud and effective member of multidisciplinary teams.
Overview
13
13
years of professional experience
Work History
Mental Health Nurse
Woodstock Hospital
02.2017 - Current
- Assess patient's physical and mental health needs
- Assessed safety of patients as required
- Provided crisis rehabilitation techniques as needed and established trust therapeutic interventions in a recovery-focused, team-based model of care
- Enhanced patient satisfaction with compassionate, attentive care and effective communication
- Maintained accurate documentation of patient information, treatments administered, and observations made during shifts
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues as needed
Occupational Health Nurse- Temp
Woodstock Hospital
12.2021 - 06.2022
- Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
- Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures.
- Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives.
- Conducted regular health screenings to detect potential health issues early, improving overall workforce wellbeing.
Crisis Line Coordinator
Canadian Mental Health Association
10.2019 - 12.2022
- Provide immediate response on the crisis line and determine initial triage, when a client calls in crisis
- Crisis intervention to understand the factors contributing to the current difficulties for adults, in developing a working formulation
- Provide support and follow-up post crisis with ongoing telephone support or by connecting clients to appropriate follow-up agencies
- Processing referrals
- Complete a mental health assessment for clients in crisis, utilizing a variety of assessment tools
Dental Hygiene Coordinator
Station Dental
09.2011 - 03.2017
- Greeting patients and communicating with the team, and doctor orders
- Insurance processing
- Answering office phone, sending, receiving faxes, billing
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered, sanitized and organized materials to support operations.
Education
Certificate - Non Violent Crisis Intervention Trainer
CPRI
04.2021
Certificate -
Applied Suicide Prevention Training
04.2020
Certificate - Working With People Who Used Methamphetamine
Western University
London, ON02.2018
Certificate -
Mental Health First Aid
03.2017
Diploma - Nursing
Conestoga College
Kitchener, ON01.2016
Skills
- Employment Experience in Occupational Health, Mental and Physical Health an acute Nurse
- Experience in both short and long term disability management within a unionized corporation
- Employment experience within the business admin sector for 6 years
- Employment experience in the Woodstock Hospital Mental Health Leadership Team
- Willingness for continued professional growth
- Experience with Data entry and interpretation
- Familiar with treatment and management available for various Mental and Physical Illnesses
- Strong leadership, time management and organizational skills
- Excellent verbal and written communication skills
- Interdisciplinary Collaboration
- Employee health program experience
- Return to work coordination
Affiliations
Registered Practical Nurses Association of Ontario
Personal Interests and Fun Facts
- Minor Soccer Coach 2020-Present
- Multi-time winner of Woodstock Hospital Unit Decoration Contests
- Multi-time winner of Woodstock's Parade Float Contests
- Employee Event Coordinator
- Proud Century Home Owner and DYI-er
- Boy mom x 2, Dog mom x 2
- Plant Fanatic
- Major Leafs Fan- Winner of Leafs Fan Deck tickets twice in 6 weeks this year
References and Letters of Endorsement
Available upon request
Timeline
Occupational Health Nurse- Temp
Woodstock Hospital
12.2021 - 06.2022
Crisis Line Coordinator
Canadian Mental Health Association
10.2019 - 12.2022
Mental Health Nurse
Woodstock Hospital
02.2017 - Current
Dental Hygiene Coordinator
Station Dental
09.2011 - 03.2017
Certificate - Non Violent Crisis Intervention Trainer
CPRI
Certificate -
Applied Suicide Prevention Training
Certificate - Working With People Who Used Methamphetamine
Western University
Certificate -
Mental Health First Aid
Diploma - Nursing
Conestoga College
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