Amanda Tulshi
Ajax
Summary
Dedicated Clerical Assistant with over 10 successful years of clerical experience in a busy hospital setting achieving superior levels of administrative effectiveness. Excel in telephone support and greeting arriving visitors. Strong knowledge of EMR systems like EPIC and history achieving high data output.
Overview
17
17
years of professional experience
Work History
Clerical Assistant
Family Health Team
09.2016 - Current
- Assisting patients of all diversity to connect with their primary care provider or their allied healthcare provider.
- Managing at least 100 incoming calls from a centralized booking office to schedule patient appointments and ensure that patients receive comprehensive, compassionate and quality health care.
- Patient registration and scheduling appointments for all types of Allied Health professionals.
- Maintained confidentiality of sensitive patient information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Mentored, trained and supported new staff members in office policies and procedures.
Clerical Receptionist
Women's College Hospital
02.2008 - 07.2016
- Received referrals for all modalities including X-ray, CT, MRI, U/S and Breast Imaging.
- Triaging referrals according to established guidelines confirms required information and retrieves any relevant information from the referring source.
- Verify the accuracy and completeness of patient information and insurance documentation.
- Schedule and coordinate appointments, tests and procedures as well as maintain and manage patient database.
- Processing registration, and transferring of patients from other sites.
- Answer, transfer calls and retrieve voicemail.
- Follow standard operating procedures for performing clerical duties and ensuring a seamless flow of work in the Department of Medical Imaging.
Release of Information
Women's College Hospital
02.2009 - 12.2010
- Responding to telephone calls, voice messages, emails and in-person requests for examination images and reports.
- Process Medical Imaging requests made by patient, institution, or department.
- Reporting, maintaining and updating database logs of requested images.
- Preparing images, creating, filing and purging of images.
- Uploading images from inside and outside institutions and digitizing analog films.
- Communicating with radiologists to ensure unreported examinations are completed.
- Correct billing errors and verify physician entries.
- Collaborating with the billing team and IT support team to ensure tasks are complete and proper function of all programs.
- Occasionally helped with administrative functions such as setting up laptops and projectors for hospital rounds and emailing radiologist schedules to all staff.
Receptionist
Women's College Hospital
02.2008 - 02.2009
- Greeting patients in a friendly positive manner, and contact the RN if the patient is in distress
- Register patients following completion of RN triage and ensure that all patient health cards are validated and print patient drug profiles when applicable.
- Monitor the waiting room to ensure all patients have registered and assessed by an RN.
- Complete responsibility for payment forms for patients who do not present a current health.
- Submitting cash payments to charge nurse for safekeeping.
- Complete daily point-of-sale activity reports and file receipts for future collection.
- Maintain accurate medical and personal records for each patient.
- Filing of lab reports and locating old charts and patients' history charts.
- Maintain daily patient information book for statistical purposes.
- Answer incoming calls, and reroute as necessary.
- Discharging patients upon leaving the Urgent Care Center and/or admitting patients.
Education
Medical Office Assistant Diploma -
Academy of Learning
Toronto, ON03.2006
O.S.S.D -
East York Collegiate Institute
Toronto, ON06.2001
Skills
- Hospital Clerical Support
- Medical Terminology
- Microsoft Office Suite
- EMR systems - EPIC
- Patient Registration
- Scheduling appointments
- Typing and data entry
- Customer Service
- Communication
- Organization
- Time management
- Workload management
- Scanning documents
- Maintaining records
- Staff training
Timeline
Clerical Assistant
Family Health Team
09.2016 - Current
Release of Information
Women's College Hospital
02.2009 - 12.2010
Clerical Receptionist
Women's College Hospital
02.2008 - 07.2016
Receptionist
Women's College Hospital
02.2008 - 02.2009
Medical Office Assistant Diploma -
Academy of Learning
O.S.S.D -
East York Collegiate Institute
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