Rebecca Kwan Welten
Petrolia,ON
Summary
Personable and knowledgeable professional with proven ability to streamline administrative processes. Holds strong organization and communication skills. Highly proficiency in using office software systems to create effective reports and documentation. Resourceful problem solver, ready to face new challenges and adapt to changes.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
CENTRAL LAMBTON FAMILY HEALTH TEAM
05.2021 - Current
- Served medical staff and patients by receiving payments, processing forms, preparing documents, coordinating referrals, and scheduling appointments.
- Reduced incoming call redundancies by thoroughly investigating communication roadblocks and providing clear communication.
- Solved 40-50 multi-faceted patient inquires per day.
- Distributed and organized a daily average of 200-500 incoming medical reports for timely physician review.
- Streamlined workflow by creating various Excel reports and templates to reduce repetitive administrative redundancies.
- Enhanced patient satisfaction by fostering active listening approaches with professionalism and empathy.
- Created an Excel reporting system for monthly staff events, expenditure and reimbursements reducing financial burden.
- Worked within a team of over 10 receptionists to support a medical practice of over 20 health care providers and 20,000 patients.
Payroll/HR Coordinator
PEEL PLASTICS LIMITED
05.2018 - 08.2019
- Executed full-cycle weekly payroll processes for over 450 employees while consistently adhering to government regulations.
- Developed employee related reports and conducted large scale data analysis for special HR projects to increase employee incentive and reward programs.
- Investigated and answer employee questions regarding pay, garnishments, loan repayments, and other items.
- Administered all employment changes in ADP regularly as personnel growth and turnover rates rapidly increased throughout the duration of the contract.
- Solved data entry redundancies by streamlining HR Excel tracking reports which increased cohesiveness and efficiency.
- Solved Year-End deficiencies by refining the standard operating procedures, reducing amendments and providing required reports.
Payroll and AP Officer/ Office and HR Administrator
PLEXXIS SOFTWARE INC
04.2014 - 03.2018
- Enhanced Executive Team efficiency by acquiring and implementing a new HR system which allowed Managers to seamlessly coordinate time off scheduling on a large scale basis.
- Developed and steered a transition management plan to switch the pay period frequency from semi-monthly to bi-weekly for over 60 employees.
- Solved profit concerns by correctly identifying and analyzing inventory costs largely reducing liabilities and expenses by hundreds of thousands of dollars.
- Created an interdepartmental inventory tracking system to maintain accurate classification of goods sold and hardware costs.
- Administered the company's internal Health Benefits Plan and solved all inquiries for all shareholders and employees.
- Executed account payable duties, and full-cycle payroll using Plexxis Software and Excel.
- Recruited, screened, and interviewed candidates during seasons of rapid talent acquisitions.
- Reconciled and oversaw transactions for multiple high-volume, credit card, bank, loan, international currency, and intercompany accounts into an in-house accounting software system.
- Maintained staff personal files from interview candidates, onboarding, employee tenure and termination.
- Oversaw administrative duties and procedures of junior administrative staff.
Administrative Assistant
PLEXXIS SOFTWARE INC
10.2013 - 04.2014
- Handled all end-to-end travel arrangements for the executive team and staff replacing the need for outsourced travel agents.
- Administered bookkeeping entries for over 10 Executive and Associate level credit card accounts.
- Managed scheduling for the Executive team.
- Organized various corporate events.
- Managed the inventory of office supplies.
- Answered multi-line phone system, collecting useful information to distribute calls to staff.
- Conducted research for a variety of internal projects as required by the Executive team.
Officeteam Data Entry Clerk/ Back-up Receptionist
ROBERT HALF INTERNATIONAL
02.2013 - 10.2013
- Operated the high-volume, multi-line, multi-divisional reception desk at the front lobby
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and scanning.
Education
Bachelor of Arts - Psychology
McMaster University
Hamilton, ON01-2012
Skills
- Office administration
- Microsoft office
- Records management
- EMR
- Payroll management
- Maintains confidentiality
- Innovation and creativity
- Work coordination
Languages
English
Timeline
Medical Receptionist
CENTRAL LAMBTON FAMILY HEALTH TEAM
05.2021 - Current
Payroll/HR Coordinator
PEEL PLASTICS LIMITED
05.2018 - 08.2019
Payroll and AP Officer/ Office and HR Administrator
PLEXXIS SOFTWARE INC
04.2014 - 03.2018
Administrative Assistant
PLEXXIS SOFTWARE INC
10.2013 - 04.2014
Officeteam Data Entry Clerk/ Back-up Receptionist
ROBERT HALF INTERNATIONAL
02.2013 - 10.2013
Bachelor of Arts - Psychology
McMaster University
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