Amanda Thompson
View Royal,BC
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
Overview
8
8
years of professional experience
Work History
Lash Technician
Self Employed
09.2019 - Current
- Stayed current on latest and diverse types of lash extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Consulted with clients to understand desired look and discuss available lash options.
- Taught clients how best to care for lash extensions and prevent problems.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Increased drama of looks by completing lash lifts and tints for clients.
- Abide by provincial and federal safety regulations
Lash Technician
La Boutique Sidney
06.2022 - 10.2022
- Managed personal appointment bookings with accuracy, ensuring clients were scheduled at their preferred times and avoiding overbooking conflicts.
- Used social media platforms to promote salon and services.
- Educated clients on lash care best practices, resulting in fewer complications and improved overall lash health.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain positive relationships with clients.
- Maintained detailed records of client preferences, enabling personalized experiences during return visits.
- Kept inventory well-stocked, ordering supplies as needed to ensure availability for all scheduled appointments.
- Greeting clients with friendly and welcoming manner
Tanning Consultant/Lash Technician
Fabutan And Hush Lash Studio
02.2022 - 06.2022
- Contributed to a clean and hygienic environment by maintaining cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring positive outcome for both client and salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Provided lash extension services to clientele
- Maintain schedule and bookings
Server Manager
Ricky's All Day Grill
08.2021 - 02.2022
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maternity Leave
Not Employed
11.2018 - 11.2019
Sales Associate
Windsor Plywood
12.2017 - 11.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Taking custom imported wood orders (tables, mantles, flooring, doors, stairs)
- Providing accurate suggestions for wood based projects (stains, best type of wood for specific project)
- Working with Eco Poxy, safely
- Delivering orders locally
- Receiving, sending and completing invoices for repeating contractors
Barista
Starbucks
01.2017 - 10.2017
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cooks Helper/Server Manager
Casa Nova Bakery And Catering
01.2016 - 02.2017
- Cleaned and straightened work areas to maximize productivity and safety.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Maintained flexible work schedule to meet event needs.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
Education
Fine Arts Bartending Certificate
Victoria, BCOlolash / Lash Certificate
Victoria, BC09.2019
High School Diploma -
Esquimalt High
Victoria, BC06.2013
Skills
Exceptional customer service
Cash Handling
Safe Food Handling
Work Ethic and Integrity
Time management skills
Cleaning and sanitizing
Organizational abilities
Conflict Resolution
Timeline
Lash Technician
La Boutique Sidney
06.2022 - 10.2022
Tanning Consultant/Lash Technician
Fabutan And Hush Lash Studio
02.2022 - 06.2022
Server Manager
Ricky's All Day Grill
08.2021 - 02.2022
Lash Technician
Self Employed
09.2019 - Current
Maternity Leave
Not Employed
11.2018 - 11.2019
Sales Associate
Windsor Plywood
12.2017 - 11.2018
Barista
Starbucks
01.2017 - 10.2017
Cooks Helper/Server Manager
Casa Nova Bakery And Catering
01.2016 - 02.2017
Fine Arts Bartending Certificate
Ololash / Lash Certificate
High School Diploma -
Esquimalt High
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