Mandy H.V
Toronto,ON
Summary
Experienced with sales management, focusing on team leadership and customer relations. Utilizes strategic planning to drive sales growth and enhance client satisfaction. Track record of effective communication and problem-solving abilities to achieve consistent results.
Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively.
Overview
4
4
years of professional experience
Work History
Lash Technician
Lashiumatic
10.2023 - Current
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Building strong relationships and ensuring client satisfaction.
- Handling concerns professionally and providing solutions, performing detailed work with accuracy and consistency.
- Maintaining high-quality standards.
- Managing appointments and schedules efficiently
- Handling multiple tasks while maintaining quality
- Explaining services and procedures clearly
- Listening to client needs and providing personalized solutions
- Promoting services and growing a client base
- Understanding customer needs and offering recommendations
- Maintained full schedule of appointments with over 30 clients per week.
Sales Associate Supervisor
WFG, World Financial Group
07.2024 - 03.2025
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
Salon Manager
Aram Salon
02.2022 - 08.2023
- Oversaw daily operations, including opening and closing procedures.
- Greeted and assisted customers, ensuring a welcoming and professional environment.
- Managed appointments, schedules, and staff coordination to optimize efficiency.
- Handled payments, inventory, and salon upkeep.
- Resolved customer concerns and ensured high-quality service standards.
- Increased social media engagement and follower count through strategic posts and interactions.
Social Media Marketer
Rah Publication
09.2021 - 02.2022
- Developed engaging content for social media, increasing brand visibility and customer engagement.
- Created marketing strategies to attract new clients and boost follower growth.
- Managed online presence, responding to inquiries and fostering community interaction.
- Designed promotional materials and campaigns, contributing to business growth.
- Analyzed engagement metrics to optimize content performance.
Education
Bachelor of Science - Psychology
York University
Toronto, ON04-2027
Skills
- Scheduling
- Retail sales customer service
- Exceptional customer service
- Team collaboration
- Client relationship management
- Social media marketing
- Project management
- Attention to detail
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Sales Associate Supervisor
WFG, World Financial Group
07.2024 - 03.2025
Lash Technician
Lashiumatic
10.2023 - Current
Salon Manager
Aram Salon
02.2022 - 08.2023
Social Media Marketer
Rah Publication
09.2021 - 02.2022
Bachelor of Science - Psychology
York University
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