Amanda Spelay
Grande Prairie,AB
Summary
Highly motivated, strategic problem solver with strong multi-tasking skills, thrives in fast-paced environments while maintaining attention to detail. Demonstrates the ability to be a team player accustomed to being proficiently self-managed while working on virtual teams. Currently seeking a new opportunity that values dedication and where hard work is valued.
Overview
13
13
years of professional experience
Work History
Sales Setter
2414315 Alberta LTD Contractor To The Listings Lab
05.2021 - 08.2023
- Drove exceptional results by surpassing KPIs, elevating company profits through strategic development of innovative framework, and significantly enhancing appointment setting for the sales team
- Continuously set high-quality appointments, averaging 4 to 10 calls booked per day
- Worked directly with our CEO to oversee sales team, effectively communicating workflow processes for streamlined operational flow
- Increased sales by cultivating strong client relationships, implementing targeted strategies, and identifying critical areas for improvement
- Oversaw email and social media platforms, serving as the face of our CEO to proactively engage with potential leads and secure appointments
- Engaged in conversations with realtors on social media to understand their goals and challenges to effectively position our programs as the solution
- Provided prospects with specific resources and training materials to build rapport and demonstrate value of our programs and support
- Strategized and executed new methods, resulting in substantial increase in booked calls, driving the sales team to achieve our highest income months
- Grew company sales and profits by up-selling current clients into higher-tier programs
- Assisted in training enrolment specialists in targeted areas to enhance team efficiency and functionality
- Managed daily allocation of sales calls among enrollment specialists, ensuring smooth scheduling and preventing any discrepancies
- Supported prospects with designated materials and training before their scheduled calls, ensuring their preparedness for productive discussions
- Utilized Follow Up Boss CRM as lead management system, meticulously documenting prospect interactions to equip program enrollment specialists for their scheduled calls
- Re-engage older prospects by offering value and demonstrating how our program could address their ongoing business challenges
- Attended real estate conferences alongside our CEO and sales team, leveraging networking opportunities to secure additional appointments and generate fresh leads
- Followed up with prospects to reschedule missed appointments or accommodate necessary changes to maximize appointment attendance
Team Lead - Patient Registration & Switchboard
Alberta Health Services
04.2019 - 04.2021
- Oversaw and directed two teams, patient registration and switchboard, consisting of 25-30 employees, ensuring smooth operations and efficient management
- Conducted training for new team members by providing detailed insights into company protocols and emphasizing essential patient safety standards
- Evaluated staff performance and delivered constructive feedback to resolve inefficiencies and enhance overall effectiveness
- Oversaw employee schedules, managed time-off requests, and organized shift coverage as needed to facilitate flow of operations
- Conducted thorough testing of new software programs and facilitated staff training to ensure smooth and efficient transition during implementation
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Worked directly with senior management team to identify areas of improvement and create strategic solutions based on findings
- Mentored employees to accurately complete assigned duties during their shifts while maintaining productivity and commitment to service
- Assisted in recruiting process by selecting the most qualified candidates to assemble a high-performing team
- Provided ongoing direction and leadership to inform employees of expectations and deliverables for their roles
- Implemented new processes and procedures to streamline operations
- Worked in various roles to provide coverage to meet operating requirements
- Accurately collected, organized and entered patient information into the database
Provincial Program Coordinator-Mat Leave Position
Alberta Health Services EMS
02.2018 - 04.2019
- Oversaw Alberta Health Services provincial Automated External Defibrillator program, including managing the database and maintaining our website for optimal functionality
- Interacting with users to educate and ensure compliance in keeping their AED devices active and updated in the program
- Identify, diagnose, and create solutions arising from technical support issues reported by users while navigating the website and database, offering effective solutions
- Developed and implemented enhancements for AED program, database, and website to elevate functionality and user experience
- Informed and educated organizations about program's advantages, illustrating the benefits of participation and joining
- Complete monthly reports for stakeholders, compiling statistical data showcasing our program's performance and its impact
- Promote and create awareness about program's life-saving potential, advocating for AED registration with EMS dispatch
- Analyzed program data by tracking and reporting program outcomes, identifying areas for optimization
Emergency Communications Officer
Alberta Health Services
02.2011 - 03.2018
- Strategically coordinate and deploy emergency medical resources to events, ensuring every community has adequate coverage
- Required to accurately evaluate emergency calls while handling hysterical callers and complying with Emergency Medical Dispatch protocols
- Directing and guiding callers through essential patient care measures, providing support until emergency medical resources arrive on scene
- Prioritize and coordinate numerous inter-facility transports by ground or air, considering patient acuity and resource availability for optimal care management
- Required to make informed accurate decisions aligned with best possible outcomes for patients, relying on comprehensive knowledge and expertise
- Locating and mapping all emergency events using information provided by callers, ensuring accurate location for the fastest response
- Provide guidance and mentorship to new employees across various positions, facilitating their onboarding and development within the organization
- Working closely with allied agencies such as Fire, RCMP and STARS to assess and determine the best solution for patients outcome
- Assisted in instructing new recruitment class at Grant McEwan University, focusing on essential skills such as dispatching, emergency call evaluation, mapping, and performance assessments
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Delivered pre-arrival instructions to emergency medical personnel, helping first responders provide appropriate care and support to patients
- Overseeing prioritization of responses to efficiently dispatch units like Police, Fire, and EMS, while tracking real-time data to ensure prompt and effective coordination
- Recruited to support in mentoring Fort McMurray Dispatch center transition, involving training in Computer Aided Dispatch, emergency call mapping, and personalized one-on-one mentoring
- Member of Medical Dispatch Review Committee and Dispatch Operations and Collaboration Committee, participating in the review of existing processes and implementing new, more effective workflows
Education
Success & Life Coach Certification
02.2021
High School Diploma -
Edwin Parr Composite
07.2007
Skills
- Strategic planning
- Excellent time management
- Crisis management
- Process and procedure development
- Business development
- Sales Strategies
- Process Improvement
- Interpersonal Communication Skills
- Strategy Development
- Sales Expertise
- Critical Thinking
- Remote Team Management
Timeline
Sales Setter
2414315 Alberta LTD Contractor To The Listings Lab
05.2021 - 08.2023
Team Lead - Patient Registration & Switchboard
Alberta Health Services
04.2019 - 04.2021
Provincial Program Coordinator-Mat Leave Position
Alberta Health Services EMS
02.2018 - 04.2019
Emergency Communications Officer
Alberta Health Services
02.2011 - 03.2018
Success & Life Coach Certification
High School Diploma -
Edwin Parr Composite
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