Amanda Roy
Petawawa,ON
Summary
Dedicated and compassionate registered social service worker with a strong background in supporting and assisting individuals in need. Skilled in conducting assessments, developing personalized care plans, and implementing effective interventions. Proven ability to establish trusting relationships and create a safe and supportive client environment. Adept at collaborating with multidisciplinary teams to ensure comprehensive care and positive outcomes. Committed to making a meaningful difference in the lives of those facing challenges while upholding the highest standards of professionalism and ethical conduct.
Overview
17
17
years of professional experience
Work History
Educational Assistant
Renfrew County Catholic District School Board
10.2016 - Current
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Customer Service Representative
TD Canada Trust
03.2015 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Food Service Representative/Supervisor
Pizza Hut
03.2013 - 03.2015
- Demonstrated versatility within various foodservice roles including serving, cooking, cashiering duties as needed for optimal staffing efficiency during peak hours.
- Contributed to a positive workplace culture through effective communication skills, teamwork initiatives, and a strong work ethic.
- Ensured compliance with local health regulations by diligently following established food handling guidelines during all aspects of meal preparation and service.
- Enhanced customer satisfaction by providing efficient and accurate food service in a timely manner.
Educational Assistant
Ottawa Catholic District School Board
09.2007 - 06.2009
- Provided support to help students with special needs learn and grow.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Applied Behaviour Analysis - Autism
Geneva Center For Autism
Online03.2019
Behavior Management Systems - Behavioural Interventions
Renfrew County District School Board
Pembroke, ON04.2016
Crisis Prevention and Intervention - Behavioural Interventions
Ottawa Catholic School Board
Ottawa03.2008
Social Service Worker Diploma - Social Sciences
Fanshawe College
London, ON04.2003
Ontario Secondary School Diploma - Academic Studies
Clarke Road Secondary School
London, ON06.2001
Skills
- Problem-solving abilities
- Active Listening
- Conflict Resolution
- Collaboration and Teamwork
- Time Management
- Resourceful
- Organized
- Customer Service
References
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
Timeline
Educational Assistant
Renfrew County Catholic District School Board
10.2016 - Current
Customer Service Representative
TD Canada Trust
03.2015 - 07.2015
Food Service Representative/Supervisor
Pizza Hut
03.2013 - 03.2015
Educational Assistant
Ottawa Catholic District School Board
09.2007 - 06.2009
Applied Behaviour Analysis - Autism
Geneva Center For Autism
Behavior Management Systems - Behavioural Interventions
Renfrew County District School Board
Crisis Prevention and Intervention - Behavioural Interventions
Ottawa Catholic School Board
Social Service Worker Diploma - Social Sciences
Fanshawe College
Ontario Secondary School Diploma - Academic Studies
Clarke Road Secondary School
Similar Profiles
David NobleDavid Noble
Principal- Our Lady of Sorrows Catholic School at Renfrew County Catholic District School BoardPrincipal- Our Lady of Sorrows Catholic School at Renfrew County Catholic District School Board
Ashley Soucy FortinAshley Soucy Fortin
EDUCATIONAL ASSISTANT at RENFREW COUNTY CATHOLIC SCHOOL BOARDEDUCATIONAL ASSISTANT at RENFREW COUNTY CATHOLIC SCHOOL BOARD
Alyson DiffinAlyson Diffin
Special Education Assistant at Renfrew County Catholic School BoardSpecial Education Assistant at Renfrew County Catholic School Board