Ashley Northcott

• Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
• Supported student learning objectives through personalized and small group assistance.
• Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.

.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Streamlined package handling processes for improved delivery times and reduced damage incidents.
• Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
• Worked customer service counter helping deliver and send out customer packages.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.